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Improving public services : international experiences in using evaluation tools to measure program performance

Author: Douglas J Besharov; Karen J Baehler; Jacob Alex Klerman
Publisher: New York, NY : Oxford University Press, [2017]
Series: International policy exchange series
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters  Read more...

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Document Type: Book
All Authors / Contributors: Douglas J Besharov; Karen J Baehler; Jacob Alex Klerman
ISBN: 9780190646059 0190646055
OCLC Number: 985379496
Description: xii, 340 pages : illustrations ; 25 cm.
Contents: 1. Introduction --
2. Modern performance measurement: monitoring program 'outcomes' instead of 'impacts' --
3. Measuring and managing farther along in the logic model --
4. Indicators, assessments, and benchmarking of the quality and governance of public human development services --
5. Does measuring performance lead to better performance? --
6. Top-down strategies for service improvement in UK public services --
7. Quality improvement and performance measurement in Israeli social services --
8. Institutional contexts and service delivery reforms --
9. Performance-based payments in the Turkish health system --
10. Holding nonprofits accountable for accomplishments, not appearances --
11. Welfare-to-work performance-based contracts in New York city --
12. The efficiency of contracting out local public services in the Czech Republic and Slovakia --
13. Workforce development programs: performance over the US business cycle --
14. Using logic models to strengthen performance measurement.
Series Title: International policy exchange series
Responsibility: edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

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