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Improving refʹ·er·ence manʹ·age·ment

Author: Trish Ridgeway; Peggy Cover; Carl Stone; Southeastern Library Association.; American Library Association. Reference and Adult Services Division.
Publisher: Chicago : Reference and Adult Services Division, American Library Association, 1986.
Edition/Format:   Print book : Conference publication : EnglishView all editions and formats
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Genre/Form: Conference papers and proceedings
Congresses
Additional Physical Format: Online version:
Improving refʹ·er·ence manʹ·age·ment.
Chicago : Reference and Adult Services Division, American Library Association, 1986
(OCoLC)551350091
Online version:
Improving refʹ·er·ence manʹ·age·ment.
Chicago : Reference and Adult Services Division, American Library Association, 1986
(OCoLC)607774460
Material Type: Conference publication
Document Type: Book
All Authors / Contributors: Trish Ridgeway; Peggy Cover; Carl Stone; Southeastern Library Association.; American Library Association. Reference and Adult Services Division.
ISBN: 083897046X 9780838970461
OCLC Number: 15632085
Notes: "Papers based upon a workshop for public services and reference managers, May 10-12, 1984, Atlanta, Georgia"--Cover.
"Sponsored by the Southeastern Library Association and the Reference and Adult Services Division, American Library Association."
Description: vi, 73 pages : illustrations ; 28 cm
Contents: Introduction to the workshop / Ruth M. Katz --
Establishing standards / James R. Martin --
Performance evaluation, worth the cost? / John Lubans, Jr. --
Setting reference standards, results from group exercises / Mary Canada --
Burnout and the reference manager / Carol Jones and Mary Reichel --
Utilization of library technical assistants in reference services / Thomas A. Raines and Carl Stone --
Creativity and innovation in reference management / Trish Ridgeway.
Responsibility: edited by Trish Ridgeway, Peggy Cover, Carl Stone.

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