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Improving Reference Services: A Maryland Training Program Brings Positive Results.
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Improving Reference Services: A Maryland Training Program Brings Positive Results.

Author: Lillie Seward Dyson
Edition/Format: Article Article : English
Publication:Public Libraries, v31 n5 p284-89 Sep-Oct 1992
Database:ERIC The ERIC database is an initiative of the U.S. Department of Education.
Summary:
Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are summarized and activities supporting good reference service are  Read more...
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Document Type: Article
All Authors / Contributors: Lillie Seward Dyson
ISSN:0163-5506
Language Note: English
Unique Identifier: 425481906
Awards:

Abstract:

Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are summarized and activities supporting good reference service are identified. (EA)

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