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Improving software quality : an insider's guide to TQM

Author: Lowell Jay Arthur
Publisher: New York : J. Wiley, ©1993.
Series: Wiley series in software engineering practice.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This study focuses on the variety of new techniques used to achieve total quality management (TQM), a Japanese methodology for quality improvement. It explains how TQM directs the forces of information systems staff towards the identification of root causes of problems in the software life cycle.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Lowell Jay Arthur
ISBN: 0471578045 9780471578048
OCLC Number: 26159053
Description: xxi, 287 pages : illustrations ; 24 cm.
Contents: 1. Introduction to Software Quality --
2. Quality Planning --
Doing the Right Things --
3. The Management and Planning Tools --
4. The Software Quality Problem-Solving Process --
5. Plan --
Investigate the Problem --
6. Do --
Identify and Implement Proposed Solutions --
7. Check Results --
8. Act to Integrate and Sustain Solutions --
9. Quality Improvement Teams --
10. Process Management --
Doing Things Right --
11. Supporting Software Quality Improvement --
12. Quality in Software Evolution --
13. Rapid Evolutionary Development --
14. Software Evolution --
15. A QI Story --
Appendix A Choosing a Process --
Appendix B Abend Stoppers QI Story.
Series Title: Wiley series in software engineering practice.
Responsibility: Lowell Jay Arthur.
More information:

Abstract:

An insider's guide to Total Quality Management (TQM). It tells you how to apply TQM to software development and evolution. It shows you how to translate the manufacturing orientation of existing TQM  Read more...

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