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Improving the quality of library services for students with disabilities

Author: Peter Hernon; Philip J Calvert
Publisher: Westport, Conn. : Libraries Unlimited, 2006.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a dearth of literature--in marketing, library and information science, and  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Peter Hernon; Philip J Calvert
ISBN: 1591583004 9781591583004
OCLC Number: 62152810
Notes: Philip Calvert is a New Zealand editor.
Description: xii, 232 p. ; 24 cm.
Contents: Students with disabilities in higher education / by Peter Hernon and Philip Calvert --
Context / by Peter Hernon --
Legal context within the United States / by Kathleen Rogers --
An increasingly diverse student population : a rationale for consideration of universal access at post-secondary institutions / by Todd K. Herriott --
Disability support services, Victoria University of Wellington / by Ava Gibson --
Perspectives of library directors --
Literature review / by Peter Hernon --
Developing and testing an instrument : New Zealand / by Philip Calvert and Peter Hernon --
Refinement of the data collection instrument / by Peter Hernon and Jennifer Lann --
Conducting your own study / by Philip Calvert --
Reporting and using the results / by Philip Calvert --
Continuing to improve service quality for students / by Peter Hernon and Philip Calvert.
Responsibility: edited by Peter Hernon and Philip Calvert.
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Abstract:

Discusses the circumstances affecting services for the disabled, and provides two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to  Read more...

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"Academic libraries increasingly address the scholarly needs of students with disabilities and need guidance in this complex endeavor. This set of essays provides a look at approaches in the U.S., Read more...

 
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