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In search of excellence : lessons from America's best-run companies

Author: Thomas J Peters; Robert H Waterman
Publisher: New York, NY : Warner Books, [1984], ©1982.
Edition/Format:   Print book : English : Warner books edView all editions and formats
Database:WorldCat
Summary:
There is an art of American management -- and it works! To discover the secrets of our "native art," Thomas Peters, an alumnus of the management consulting firm of McKinsey & Company who runs his own consulting firm, and Robert Waterman, now a director of McKinsey, studied forty-three successful American companies. Some of these organizations, such as Johnson & Johnson and Procter & Gamble, specialize in consumer  Read more...
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Document Type: Book
All Authors / Contributors: Thomas J Peters; Robert H Waterman
ISBN: 0446378445 9780446378444 0446383899 9780446383899 0446383902 9780446383905
OCLC Number: 9684530
Description: xxiv, 360 pages : illustrations ; 20 cm
Contents: Introduction --
Part one : The saving remnant. Successful American companies --
Part two : Toward new theory. The rational model --
Man waiting for motivation --
Part three : Back to basics. Managing ambiguity and paradox --
A bias for action --
Close to the customer --
Autonomy and entrepreneurship --
Productivity through people --
Hands-on, value-driven --
Stick to the knitting --
Simple form, lean staff --
Simultaneous loose-tight properties.
Responsibility: by Thomas J. Peters and Robert H. Waterman, Jr.

Abstract:

There is an art of American management -- and it works! To discover the secrets of our "native art," Thomas Peters, an alumnus of the management consulting firm of McKinsey & Company who runs his own consulting firm, and Robert Waterman, now a director of McKinsey, studied forty-three successful American companies. Some of these organizations, such as Johnson & Johnson and Procter & Gamble, specialize in consumer goods; some, like IBM and Hewlett-Packard, are in high technology; some, such as Delta Airlines and McDonald's, are in services. Shared by all of them are eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that are readily transferable. Here they are, amply illustrated with anecdotes and examples from the experiences of these best-run companies to make them accessible and practical for you to use. - Back cover.

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