skip to content
Innovation in student services : planning for models blending high touch/high tech Preview this item
ClosePreview this item
Checking...

Innovation in student services : planning for models blending high touch/high tech

Author: Darlene Burnett; Diana Oblinger; Society for College and University Planning (Ann Arbor, Mich.)
Publisher: Ann Arbor, MI : Society for College and University Planning, 2002.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Darlene Burnett; Diana Oblinger; Society for College and University Planning (Ann Arbor, Mich.)
ISBN: 0970041314 9780970041319
OCLC Number: 50171194
Description: vii, 279 p. : ill. ; 28 cm.
Contents: Innovation in student services: best practices and process innovation models and trends / Darlene J. Burnett --
Delivering the brand experience: keeping the promise / Cynthia Wheatley --
Removing the barriers to education: creating a service model for the working adult student / Ayla Guvenoz --
Creating a student-centered culture / Jim Black --
On the leading edge: implementation begins / Audrey Lindsay and Leo Fernig --
Integrated service delivery: in person and on the web / Beth Pellicciotti ... [et al.] --
Generalists in cooperation with specialists: a working model / Dennis V. Day and Julie Pitts --
Layers of learning: planning and promoting performance improvement and action learning / Diane Foucar-Szocki ... [et al.] --
Student service standards : valuing contact / Kristine E. Dillon --
Change beyond change: the next iteration of enrollment services / Thomas Green, Nancy Jefferis, and Regina Kleinman --
Living with change: the implementation and beyond / Jim Kreinbring --
Enrollment services e-business strategy and development / Susan Nalewaja Van Voorhis and Tina M.R. Falkner --
Five years later: maintaining strategic focus / Linda M. Anderson --
Continuous improvement / Frank E. Claus --
Designing web-based student services: collaboration style / Pat Shea and Burnie Blakeley --
Building the digital infrastructure to transform services / Cynthia M. Hadden, John C. Borne, and Robin R. Ethridge --
Web-stop shopping / Donald D. King, Michael E. McCauley, and Phillip M. Shaffer --
A web-based freshman advising and registration system / Gary L. Kramer ... [et al.] --
Transforming online services into a web portal / Dana Cook, Shan W. Evans, and V. Shelby Stanfield --
MyUB: a personalized service portal / Robert M. Wright, James Gorman, and Rebecca Bernstein --
Empowering students through portfolio management / J. Michael Thompson, Margaret Heisel, and Lisa Caras --
From connections to community / Diana G. Oblinger --
Sustaining the commitment to change: success in the long run / Earl H. Potter.
Responsibility: edited by Darlene J. Burnett and Diana G. Oblinger.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


<http://www.worldcat.org/oclc/50171194>
library:oclcnum"50171194"
library:placeOfPublication
library:placeOfPublication
owl:sameAs<info:oclcnum/50171194>
rdf:typeschema:Book
schema:about
<http://id.worldcat.org/fast/867959>
rdf:typeschema:Intangible
schema:name"College student development programs"
schema:name"College student development programs."
schema:about
schema:about
<http://id.worldcat.org/fast/1135821>
rdf:typeschema:Intangible
schema:name"Student affairs services"
schema:name"Student affairs services."
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
<http://id.worldcat.org/fast/1161597>
rdf:typeschema:Intangible
schema:name"Universities and colleges"
schema:name"Universities and colleges."
schema:about
schema:about
schema:contributor
schema:contributor
schema:contributor
<http://viaf.org/viaf/126013971>
rdf:typeschema:Organization
schema:name"Society for College and University Planning (Ann Arbor, Mich.)"
schema:datePublished"2002"
schema:description"Innovation in student services: best practices and process innovation models and trends / Darlene J. Burnett -- Delivering the brand experience: keeping the promise / Cynthia Wheatley -- Removing the barriers to education: creating a service model for the working adult student / Ayla Guvenoz -- Creating a student-centered culture / Jim Black -- On the leading edge: implementation begins / Audrey Lindsay and Leo Fernig -- Integrated service delivery: in person and on the web / Beth Pellicciotti ... [et al.] -- Generalists in cooperation with specialists: a working model / Dennis V. Day and Julie Pitts -- Layers of learning: planning and promoting performance improvement and action learning / Diane Foucar-Szocki ... [et al.] -- Student service standards : valuing contact / Kristine E. Dillon -- Change beyond change: the next iteration of enrollment services / Thomas Green, Nancy Jefferis, and Regina Kleinman -- Living with change: the implementation and beyond / Jim Kreinbring -- Enrollment services e-business strategy and development / Susan Nalewaja Van Voorhis and Tina M.R. Falkner -- Five years later: maintaining strategic focus / Linda M. Anderson -- Continuous improvement / Frank E. Claus -- Designing web-based student services: collaboration style / Pat Shea and Burnie Blakeley -- Building the digital infrastructure to transform services / Cynthia M. Hadden, John C. Borne, and Robin R. Ethridge -- Web-stop shopping / Donald D. King, Michael E. McCauley, and Phillip M. Shaffer -- A web-based freshman advising and registration system / Gary L. Kramer ... [et al.] -- Transforming online services into a web portal / Dana Cook, Shan W. Evans, and V. Shelby Stanfield -- MyUB: a personalized service portal / Robert M. Wright, James Gorman, and Rebecca Bernstein -- Empowering students through portfolio management / J. Michael Thompson, Margaret Heisel, and Lisa Caras -- From connections to community / Diana G. Oblinger -- Sustaining the commitment to change: success in the long run / Earl H. Potter."
schema:exampleOfWork<http://worldcat.org/entity/work/id/376041778>
schema:inLanguage"en"
schema:name"Innovation in student services : planning for models blending high touch/high tech"
schema:numberOfPages"279"
schema:publisher
schema:url
schema:workExample

Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.