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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/173720321 Title: Instant messaging reference : a practical guide Author: Rachel Bridgewater; Meryl B Cole Publisher: Oxford : Chandos, 2009. ISBN/ISSN: 9781843343585 1843343584 1843343576 9781843343578 OCLC:173720321

  
  

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• Electronic reference services (Libraries)
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Instant messaging reference : a practical guide

Author:	Rachel Bridgewater; Meryl B Cole
Publisher:	Oxford : Chandos, 2009.
Series:	Chandos information professional series.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.  Read more...
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