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Instant messaging reference : a practical guide

Author: Rachel Bridgewater; Meryl B Cole
Publisher: Oxford : Chandos Pub., 2009.
Series: Chandos information professional series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in  Read more...
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Document Type: Book
All Authors / Contributors: Rachel Bridgewater; Meryl B Cole
ISBN: 9781843343578 1843343576 9781843343585 1843343584
OCLC Number: 173720321
Description: xviii, 213 pages : illustrations ; 24 cm.
Contents: Introduction --
Virtual reference: and overview and brief history --
IM basics --
Basic IM references --
set-up and use --
Conducting the IM reference interview --
Managing patron expectations and staff attitudes --
Evaluating/updating service --
Taking your service to the next level: widgets, enterprise IM and collaborative IM --
Issues with IM reference --
Promoting your IM reference service.
Series Title: Chandos information professional series.
Responsibility: Rachel Bridgewater and Meryl B. Cole.
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Abstract:

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of  Read more...

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