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Instant messaging rules : a business guide to managing policies, security, and legal issues for safe IM communication

Author: Nancy Flynn
Publisher: New York : American Management Association, ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Nancy Flynn
ISBN: 0814472532 9780814472538
OCLC Number: 54460245
Description: xii, 210 pages ; 23 cm
Contents: The case for instant messaging management --
IM is used by someone in nearly every us company --
Uncovering unauthorized IM use in your office --
What's the best way to manage employees' IM use? --
Establishing an e-risk management and compliance team --
Instant messaging pros and cons --
Employers are responsible for employees' wrongs --
Compounds confidentiality concerns --
Protecting privacy in the IM world --
Use written rules and policies to enforce your strategic IM management plan --
What constitutes appropriate (and inappropriate) IM content? --
Retaining IM business records --
Saving everything can be a costly mistake --
Discovery: when IM is used as evidence-for or against you --
Beware the destruction of IM evidence --
Training is essential to IM policy compliance --
Employee compliance is key to IM policy success --
IM is big on Wall Street --
Regulated firms playing catch-up with e-mail retention --
Regulations extend to main street, too --
Instant messaging rules.
Responsibility: Nancy Flynn.
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