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Interaction design for complex problem solving : developing useful and usable software

Author: Barbara Mirel
Publisher: Amsterdam ; Boston : Elsevier, 2004.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need. This book presents a groundbreaking approach to interaction design for complex problem solving  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Mirel, Barbara.
Interaction design for complex problem solving.
Amsterdam ; Boston : Elsevier, 2004
(DLC) 2004044066
(OCoLC)54407888
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Barbara Mirel
ISBN: 9780080508955 0080508952 9781558608313 1558608311
OCLC Number: 316342258
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
Description: 1 online resource (xliii, 397 pages) : color illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: What makes complex problem solving complex? --
Usefulness : focusing on inquiry patterns, task landscapes, and core activities --
Filling in the gaps : integrating usefulness into user-centered design --
Keeping the system up and running --
Getting IT right --
Criteria, constraints, and choices : Optimizing the mix in merchandising --
Design Strategies and Choices for optimizing the mix --
Decision-making in complex systems of patient care --
Designing for usefulness across cases --
Next steps : politics and positioning of usefulness.
Responsibility: Barbara Mirel.
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Abstract:

Software for complex problem solving can dazzle people with advanced features and alluring visuals. This book presents an approach to interaction design for complex problem solving applications. It  Read more...

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If your team already has someone responsible for the HCI of your products, encourage them to read this book and discuss the resulting issues with you. In the context of a team it might also be Read more...

 
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