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The intercultural dynamics of multicultural working

Author: Manuela Guilherme; Evelyne Glaser; María del Carmen Méndez Garzía
Publisher: Bristol : Multilingual Matters Ltd., 2010.
Series: Languages for intercultural communication and education.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments.
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Document Type: Book
All Authors / Contributors: Manuela Guilherme; Evelyne Glaser; María del Carmen Méndez Garzía
ISBN: 9781847692863 1847692869 1847692850 9781847692856
OCLC Number: 768090503
Description: xvii, 245 s. : ill.
Contents: FOREWORD --
Michael S. Byram INTRODUCTION --
Manuela Guilherme PART I --
Ideas and Models in Perspective Ch. 1 --
Intercultural Conflict Interaction Competence: From theory to practice --
Stella Ting-Toomey Ch. 2 --
National Occupational Standards in Intercultural Working: Models of theory and assessment --
Anne Davidson-Lund and John O'Regan Ch. 3 --
Training and Intercultural Education: The danger in 'good citizenship' --
Alison Phipps PART II --
Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice Ch. 4 --
Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction --
Manuela Guilherme, Clara Keating and Daniel Hoppe Ch. 5 --
Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams --
Alexandra Kaar Ch. 6 --
Intercultural Interaction: A sense-making approach --
Terence Mughan and Greg O'Shea Ch. 7 --
Communicative Interaction: Intercultural verbal and non-verbal interaction --
Maria Luisa Perez Canado and Maria del Carmen Mendez Garcia Ch. 8 --
Ethnography: The use of observation and action research for intercultural learning --
Katalin Illes Ch. 9 --
Biography: The role of experience in intercultural learning --
Maria del Carmen Mendez Garcia and Maria Luisa Perez Canado Ch. 10 --
Diversity Management: Negotiating representations in multicultural contexts --
Clara Keating, Manuela Guilherme and Daniel Hoppe Ch. 11 --
Working in Multicultural Teams --
Evelyne Glaser PART III --
Voices from the 'Real' World Ch. 12 --
Intercultural Relations at the Workplace --
Guenther Zoels and Thomas Silbermayr Ch. 13 --
Sharing Reflections on Intercultural Learning --
Isabel Ferreira Martins Ch. 14 --
Intercultural Education in International Management --
Anneli Kansanen and Leena Vohlonen CONCLUSION: Intercultural competence for professional mobility --
Manuela Guilherme, Evelyne Glaser, Maria del Carmen Mendez-Garcia.
Series Title: Languages for intercultural communication and education.
Responsibility: ed. by Manuela Guilherme, Evelyne Glaser and María del Carmen Méndez García.

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This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a  Read more...

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The book makes a highly valuable contribution to current understandings of the impact of mobility and globalisation in the day-to-day realities of companies and professionals and suggests engaging Read more...

 
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