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International encyclopedia of hospitality management

Author: Abraham Pizam
Publisher: Amsterdam ; Boston : Elsevier Butterworth Heinemann, 2005.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Covers the relevant issues in the field of hospitality management organized by sector, such as lodging, restaurants, clubs, time-shares, and conventions and function, such as accounting & finance, marketing, human resources, information technology, and facilities management.
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Genre/Form: Electronic books
Encyclopedias
Additional Physical Format: International encyclopedia of hospitality management.
Amsterdam ; Boston : Elsevier Butterworth Heinemann, 2005
(DLC) 14867888
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Abraham Pizam
ISBN: 9781849722902 1849722900 0080454844 9780080454849 9780750659963 0750659963
OCLC Number: 436849801
Notes: Includes index.
Includes graphical cross-reference mapper.
Description: 1 online resource (xxviii, 685 pages) : illustrations
Contents: áA la carte --
Accommodation, demand for --
Accommodation, supply of --
Account aging --
Activity-based pricing --
Affiliate resort --
Agency theory --
Aims and objectives --
Alarm annunciators --
Alliances --
Application service provider (ASP) --
Apprenticeship --
Arbitration --
Architectural plans --
ARDA international foundation --
ARDA resort owners coalition --
Artificial intelligence (AI) --
Association Market --
Atmospherics --
Attendee --
Attitudes, behavior, and reasoned action --
Attribution theory --
Attrition clauses --
Auto closing device --
Automated mini bar --
Average check --
Average daily rate --
Awareness, trial, and usage --
Back flow prevention --
Back office systems --
Back-of-the-house in hotels --
Back-of-the-house in restaurants --
Balance sheet --
Baldrige award --
Bandwidth --
Banquet event order (BEO) --
Bargaining power --
Barriers to entry --
Barriers to exit --
Basic elements of cost --
Beliefs and attitudes --
Benchmarking --
Benchmarking in property management --
Benchmarking performance --
Biases in consumer decision-making --
Biennial timeshare --
Bluetooth --
Booth --
Brand --
Branding --
Break-even analysis --
Breakout sessions --
Budget methods --
Budget variances --
Budgetary control --
Budgetary preparation --
Building codes --
Building components --
Burnout --
Business centers --
Business environment --
Business level strategy --
Business Management Institute (BMI) --
Business process reengineering (BPR) --
Business risk --
Capital assets pricing model --
Career planning and development --
Cash flow --
Cash flow statement --
Casinos --
Centralization --
Centralized guestroom HVAC --
Chain restaurants --
Change management --
Characteristics of service --
Check-out --
Cleaning schedule --
Clicks and mortar --
Club board of directors --
Club Corporation (ClubCorp) --
Club entertainment --
Club fitness programs --
Club management --
Club manager certification programs --
Club Managers Association of America (CMAA) --
Club membership categories --
Club membership nomination --
Club membership process --
Club officers --
Club professionals --
Club reciprocity --
Club types --
Clubhouse --
Coaching --
Co-branding --
Cognitive dissonance --
Collective bargaining --
Combined heat and power (CHP) --
Comfort zones and human comfort --
Commercial home --
Commitment --
Common-size statements --
Communication --
Comparative statement analysis --
Compensation --
Competencies --
Competency profiling --
Competitive advantage --
Competitive position --
Competitive strategy --
Computer --
Computer reservation system (CRS) --
Concept mapping --
Concierge --
Concurrent sessions --
Condominium --
Conference --
Conference center --
Conference plan --
Confirmed reservation --
Conflict --
Congress center --
Consortium --
Constructive dismissal --
Consumer buying (decision) process --
Consumer rights under the purchaser deposit --
Contextual effects in consumer behavior --
Contingency theory --
Continuous improvement --
Contract of employment --
Contribution margin --
Controllable and non-controllable costs --
Controllable costs in foodservice --
Convention --
Convention and visitors bureau (CVB) --
Convention catering --
Convention center --
Convention Industry Council --
Convention service manager --
Cook-chill --
Cook-freeze --
Corporate event market --
Corporate level strategy --
Corporate meeting --
Cost of goods sold --
Cost of sales --
Cost strategy --
Cost-benefit analysis --
Cost-informed pricing methods --
Cost-volume-profit analysis --
Credit card guarantee --
Critical incidents technique --
Critical success factors --
Cross-selling --
Customer centricity --
Customer complaint behavior --
Customer expectations --
Customer lifetime value --
Customer loyalty --
Customer relationship management in foodservice --
Customer relationship management/marketing (CRM) --
Customer satisfaction --
Cycle menus. Daily operations report --
Data envelopment analysis --
Data mining --
Data warehouse --
Database marketing --
Database systems --
Daypart --
Decentralized guestroom HVAC --
Decision support system --
Decision-making --
Deeded timeshare ownership --
Departing the guest --
Depreciation of fixed assets --
Destination management company --
Destination management system --
Destination marketing --
Destination marketing organization --
Developer rights under the purchaser deposit --
Deviance --
Diffusion models --
Dining room turnover --
Direct billing --
Direct costs --
Direct mail marketing --
Disciplinary action --
Disconfirmation theory --
Discrimination --
Discriminatory pricing --
Dismissal --
Distinctive capabilities --
Distribution channels --
Distribution channels in foodservice --
District heating/cooling plants --
Diversification --
Domain name --
Downsizing --
Drayage --
Duty of care --
Earnings per share --
Economies of scale --
Economies of scope --
Efficiency ratios --
Eighty-six --
Eighty-twenty customer pyramid --
Electric power purchasing --
Electronic commerce (e-commerce) --
Electronic data interchange (EDI) --
Electronic locking systems --
Electronic mail (e-mail) --
Electronic marketing (e-marketing) --
Electronic procurement (e-procurement) --
Emotional labor --
Employee assistance program --
Employee orientation and mentoring --
Employee participation --
Employee relations (ER) --
Employee rules --
Employee satisfaction --
Employee selection techniques --
Employer association --
Employment law --
Empowerment --
Energy management --
Energy management system --
Enterprise resource planning (ERP) --
Entrepreneurism --
Entrepreneurship --
Entry strategies --
Environmental determinism --
Environmental management --
Environmental management in hotels --
Environmental management system --
Environmental scanning --
Equal employment opportunity --
Ergonomics --
Evaluative attributes --
Event operations manual --
Event project management --
Evoked set --
Exchange company --
Executive information system --
Executive recruiters/headhunters --
Exhibit prospectus --
Exhibitions --
Exhibits --
Expenses --
Experience economy --
Experimentation --
Expert systems --
Express check-out --
External analysis --
Extranet. Facilities engineering --
Facilities management --
Facilities management associations --
Facilities operating and capital costs --
Fairs --
Fast casual --
Feasibility study --
Federacion Latinoamericana De Desarrolladores Turisticos (LADETUR) --
Festivals --
FIFO --
File Transfer Protocol (FTP) --
Financial accounting --
Financial leverage --
Financial risk --
Fire protection --
Fire seal --
Fire sprinklers --
Fixed charges --
Fixed costs --
Fixed costs in foodservice --
Fixed timeshare plan --
Flexible working --
Float timeshare plan --
Focus groups --
Folio --
Food code (THE) --
Foodborne illness --
Forecasting --
Forecasting in foodservice/restaurants --
Forecasting rooms availability --
Forecasting rooms revenue --
Fractional --
Framing --
Franchising --
Franchising in restaurants --
Free cash flow --
Frequent guest programs --
Front office accounting --
Front office communications --
Front office ledger --
Front office operations --
Front office organization --
Front office systems --
Front-of-the-house in hotels --
Front-of-the-house in restaurants --
Full-time equivalent (FTE) --
Furniture, fixtures, and equipment (FF & E) --
Game theory --
Gap model of service quality --
General manager --
General session --
Generic strategies --
Global Alliance for Timeshare Excellence (GATE) --
Global distribution system (GDS) --
Global distribution systems: development and major players --
Global strategies --
Globalization --
Glocalization --
Golf facilities --
Golf professional classifications --
Golf programs --
Golf tournaments --
Grease trap --
Green Globe 21 --
Green power energy purchasing --
Gross operating profit (GOP) --
Gross profit and net profit --
Gross profit in foodservice --
Group reservation --
Groups --
Guaranteed reservation --
Guest cycle --
Guest history --
Guest history file --
Guest operated interfaces --
Guest profile --
Guest safety --
Guestroom floor configurations --
Guestroom occupancy sensors --
HACCP (hazard analysis of critical control points) --
Hardware --
Haute cuisine ('High cookery') --
Health codes --
Hearing conservation --
Heat detectors --
High-tech high-touch --
Hiring crunch --
Homeowners association --
Hospitality distribution terms and initials --
Hospitality strategic management --
Hotel accounting and finance terms --
Hotel classification --
Hotel consortia --
Hotel fire fighting team --
Hotel income statement --
Hotel management contracts and lease --
Hotel operating department ratios --
Hotel rate structures --
Hotel rating systems --
Hotel valuation methods --
House limit --
Housekeeping --
Housing process --
HTML (Hypertext markup language) --
Human capital --
Human resource accounting --
Human resource development --
Human resource information systems --
Human resources management (HRM) --
HVAC equipment and systems --
HVAC loads. ICT and e-Hospitality --
Incentive travel --
Independent restaurants --
Indirect costs --
Indoor air quality --
Industrial tribunal --
Industry analysis --
Industry life cycle --
Information system (IS) --
In-house computerized reservation system --
Integrated information systems --
Intelligent agents --
Interactive systems --
Interactive television --
Internal analysis --
Internal control --
Internal marketing --
Internal rate of return (IRR) --
International aspects of financial management --
International Hotels Environment Initiative (IHEI) --
International meeting --
Internationalization --
Internet --
Internet channels --
Interval --
Intranet --
Inventory --
Inventory turnover analysis --
Invitational tournaments --
ISO 14000 --
ISO 9000 --
Job analysis --
Job specialization --
Key control --
Kitchen fire suppression system --
Knowledge management --
Labor costs --
Labor employment --
Labor turnover --
Laddering techniques --
Late arrival --
Layout and design in foodservice facilities --
Leadership, authority, power, and control --
Leadership in energy and environmental design (LEED) --
Learning --
Learning environment --
Learning organization --
Legacy --
Legionnaire's disease --
Les Clefs d'Or --
Life cycle costing --
Life safety code, The --
Lighting equipment and systems --
Limited menus --
Liquidity ratios --
Local area network (LAN) --
Lock-off --
Lock-out/tag-out --
Loyalty Circle (The) --
Maintenance fee --
Maintenance management --
Management accounting --
Management contract --
Management development --
Management information system --
Management information system: methods and usage --
Management of change --
Management proficiency ratio --
Management styles --
Manager on duty --
Marginal costs --
Market penetration --
Market saturation --
Market segmentation in foodservice operations --
Market segmentation in hospitality --
Market segmentation: trends and challenges --
Market segments and customer profitability analysis --
Market share --
Marketing --
Marketing concept --
Marketing information system --
Marketing research --
Mark-up --
Mass customization --
m-Commerce --
Media markets --
Meeting --
Meeting or event history --
Meeting or event planner --
Meeting or event profile --
Meeting or event timeline --
Menu mix --
Menu pricing and calculation --
Menu pricing in foodservice --
Menu psychology --
Merchandising --
MICE --
Midscale restaurants --
Mini-vacation --
Mise en place --
Mission statement --
Model timeshare act --
Model Vacation Club Act --
Moment of truth --
Motivation --
Multi-branding --
Multimedia --
Multi-site timeshare plan --
Multi-skilling --
Musculoskeletal disorders --
Net present value (NPV) --
Night audit --
Non-controllable expenses --
No-show --
Nouvelle cuisine. Occupancy costs --
Occupancy percentage --
Occupancy, types of --
Occupational safety and health --
Off-premise contact --
On change status --
On-line booking --
On-site foodservice --
Operating cash flow --
Operating leverage --
Operating ratios --
Operating system --
Organization structure and design --
Organization Timeshare Europe --
Organizational culture and climate --
Organizational structures, types of --
OSHA (occupational safety and health administration) [USA] --
Outsourcing ICT services --
Outsourcing of business services --
Outsourcing of foodservice --
Overbooking --
Overstay --
Pay and benefits --
PBX --
Perceived risk --
Perceptual mapping --
Performance evaluation --
Performance indicators --
Performance measurement --
Performance measures in foodservice/restaurants --
Permission marketing --
Perpetual inventory --
Personal selling principles --
Personalization --
Persuasion --
Petty cash fund --
PGA of America --
Physical inventory --
Pluralism and unitarism --
Point of purchase promotion (POP) --
Point of sale (POS) functions --
Point of sale system --
Points system --
Portal --
Portion control --
Portion cost --
Positioning --
Pre-convention meeting --
Pre-costing --
Pre-/post-meeting tours --
Preventive maintenance --
Price customization --
Price discrimination --
Price earnings ratio --
Pricing acronyms --
Pricing methods in foodservice/restaurants --
Pricing practices in hospitality/tourism --
Pricing types --
Primary and secondary electric power rates --
Prime costs --
Private Club Advisor organization --
Private club dining types --
Private club industry --
Private club management to leadership model --
Private club merchandising --
Private club overtime tax exemption --
Private equity club committee types --
Private residence club --
Prix fixe --
Pro shop --
Product life cycle --
Production company --
Production schedule --
Productivity --
Professional congress organizer --
Profit and loss statement --
Profit in foodservice operations --
Profitability ratios --
Program --
Promotional mix --
Property management system (PMS) --
Proprietary --
Psychological contract --
Public offering statements --
Public relations --
Purchase order --
Purchasing --
Purveyors. Qualitative vs. quantitative marketing research --
Quality control --
Quality of work life --
Quick service restaurant (QSR) --
Ratio analysis --
Receiving --
Recipe costing --
Recipe standardization --
Recruitment and E-recruitment --
Redundancy --
Reference checks --
Reference group --
Refreshment break --
Registration --
Registration card --
Relationship marketing --
Renewable energy --
Renovation --
Request for proposal --
Rescission --
Research and development in foodservice --
Reservation --
Reservation file --
Reservation record --
Reservation reports --
Reservations --
Reserve for replacement --
Resident manager --
Resignation --
Resource planning --
Resource-based view --
Responsibility centers --
Restaurant life cycle --
Restaurant systems --
R{acute}esum{acute}e/curriculum vitae --
Revenue --
Revenue center --
Revenue management --
Revenue management in restaurants --
Revenue per available room (RevPAR) --
Revenue per available seat hour (RevPASH) --
Right-to-use ownership --
Risk-return tradeoff --
Role playing and simulations --
Roles --
Room energy management systems --
Room rate --
Room rate pricing --
Room revenue analysis --
Room set-up --
Room status --
Room system automation --
Room types --
Routine maintenance --
Safety --
Sales promotion --
Schools of thought --
Scripts and schemas --
Seasonality in foodservice --
Secondary data --
Security --
Security systems --
Self check-out --
Self-development --
Self-service technologies --
Semantic Web --
Semi-variable costs --
Service profit chain --
Service system --
Service types --
Shrinkage --
Site inspection --
Site selection --
Small business entrepreneurship --
Smart card --
Smoke detectors --
Social influence --
Socialization --
Soft branding --
Software --
Solvency ratios --
Speaker --
Special events management --
Special markets --
Staging guide --
Standard cost accounting in foodservice --
Storage --
Strategic choice --
Strategic configurations --
Strategic direction --
Strategic evaluation --
Strategic formulation --
Strategic groups --
Strategy implementation --
Strategy marketing planning and the marketing plan --
Submetering --
Sustainability --
Switch companies --
Switching costs --
Systematic risk. Table d'h{circ}ote --
Tables per server --
TCP/IP --
Telephone systems --
Tennis professional classifications --
Tennis tournaments --
Third party planner --
Timeshare financing --
Timeshare industry --
Timeshare resales --
Tipping --
Total quality management (TQM) --
Trade show --
Trade show organizer --
Trade union --
Training --
Turnover --
Turnover culture --
Understay --
Undistributed operating expenses --
Uniform Resource Locator (URL) --
Uniform system of accounts --
Uniform system of accounts for restaurants --
Uniform system of accounts income statement --
Unit week --
United States Environmental Protection Agency (US EPA) --
Unsystematic risk --
Upscale restaurants --
Upselling --
Urban timeshare --
Use period --
Vacation exchange history --
Vacation ownership --
VALS --
Value drivers --
Value pricing --
Value-added statement --
Variable costs --
Variable costs in foodservice --
Vending --
Ventilation system --
Vertical transportation --
Virtual reality --
Vortal --
Walk-in --
Walking the guest --
Wall reader --
Warnings to employees --
Waste factor/yield --
Water and waste water systems --
Weighted average cost of capital (WACC) --
Wireless --
Wireless application protocol (WAP) --
Work orientation --
Working capital --
Xeriscape --
XML (extensible markup language) --
Yield management --
Zoning codes.
Responsibility: chief editor, Abraham Pizam.

Abstract:

Covers relevant issues in the field of hospitality management from both a sectoral level including lodging, restaurants, clubs, time-share, and conventions, as well as a functional one including  Read more...

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    schema:description "Qualitative vs. quantitative marketing research -- Quality control -- Quality of work life -- Quick service restaurant (QSR) -- Ratio analysis -- Receiving -- Recipe costing -- Recipe standardization -- Recruitment and E-recruitment -- Redundancy -- Reference checks -- Reference group -- Refreshment break -- Registration -- Registration card -- Relationship marketing -- Renewable energy -- Renovation -- Request for proposal -- Rescission -- Research and development in foodservice -- Reservation -- Reservation file -- Reservation record -- Reservation reports -- Reservations -- Reserve for replacement -- Resident manager -- Resignation -- Resource planning -- Resource-based view -- Responsibility centers -- Restaurant life cycle -- Restaurant systems -- R{acute}esum{acute}e/curriculum vitae -- Revenue -- Revenue center -- Revenue management -- Revenue management in restaurants -- Revenue per available room (RevPAR) -- Revenue per available seat hour (RevPASH) -- Right-to-use ownership -- Risk-return tradeoff -- Role playing and simulations -- Roles -- Room energy management systems -- Room rate -- Room rate pricing -- Room revenue analysis -- Room set-up -- Room status -- Room system automation -- Room types -- Routine maintenance -- Safety -- Sales promotion -- Schools of thought -- Scripts and schemas -- Seasonality in foodservice -- Secondary data -- Security -- Security systems -- Self check-out -- Self-development -- Self-service technologies -- Semantic Web -- Semi-variable costs -- Service profit chain -- Service system -- Service types -- Shrinkage -- Site inspection -- Site selection -- Small business entrepreneurship -- Smart card -- Smoke detectors -- Social influence -- Socialization -- Soft branding -- Software -- Solvency ratios -- Speaker -- Special events management -- Special markets -- Staging guide -- Standard cost accounting in foodservice -- Storage -- Strategic choice -- Strategic configurations -- Strategic direction -- Strategic evaluation -- Strategic formulation -- Strategic groups -- Strategy implementation -- Strategy marketing planning and the marketing plan -- Submetering -- Sustainability -- Switch companies -- Switching costs -- Systematic risk."@en ;
    schema:description "Occupancy costs -- Occupancy percentage -- Occupancy, types of -- Occupational safety and health -- Off-premise contact -- On change status -- On-line booking -- On-site foodservice -- Operating cash flow -- Operating leverage -- Operating ratios -- Operating system -- Organization structure and design -- Organization Timeshare Europe -- Organizational culture and climate -- Organizational structures, types of -- OSHA (occupational safety and health administration) [USA] -- Outsourcing ICT services -- Outsourcing of business services -- Outsourcing of foodservice -- Overbooking -- Overstay -- Pay and benefits -- PBX -- Perceived risk -- Perceptual mapping -- Performance evaluation -- Performance indicators -- Performance measurement -- Performance measures in foodservice/restaurants -- Permission marketing -- Perpetual inventory -- Personal selling principles -- Personalization -- Persuasion -- Petty cash fund -- PGA of America -- Physical inventory -- Pluralism and unitarism -- Point of purchase promotion (POP) -- Point of sale (POS) functions -- Point of sale system -- Points system -- Portal -- Portion control -- Portion cost -- Positioning -- Pre-convention meeting -- Pre-costing -- Pre-/post-meeting tours -- Preventive maintenance -- Price customization -- Price discrimination -- Price earnings ratio -- Pricing acronyms -- Pricing methods in foodservice/restaurants -- Pricing practices in hospitality/tourism -- Pricing types -- Primary and secondary electric power rates -- Prime costs -- Private Club Advisor organization -- Private club dining types -- Private club industry -- Private club management to leadership model -- Private club merchandising -- Private club overtime tax exemption -- Private equity club committee types -- Private residence club -- Prix fixe -- Pro shop -- Product life cycle -- Production company -- Production schedule -- Productivity -- Professional congress organizer -- Profit and loss statement -- Profit in foodservice operations -- Profitability ratios -- Program -- Promotional mix -- Property management system (PMS) -- Proprietary -- Psychological contract -- Public offering statements -- Public relations -- Purchase order -- Purchasing -- Purveyors."@en ;
    schema:description "ICT and e-Hospitality -- Incentive travel -- Independent restaurants -- Indirect costs -- Indoor air quality -- Industrial tribunal -- Industry analysis -- Industry life cycle -- Information system (IS) -- In-house computerized reservation system -- Integrated information systems -- Intelligent agents -- Interactive systems -- Interactive television -- Internal analysis -- Internal control -- Internal marketing -- Internal rate of return (IRR) -- International aspects of financial management -- International Hotels Environment Initiative (IHEI) -- International meeting -- Internationalization -- Internet -- Internet channels -- Interval -- Intranet -- Inventory -- Inventory turnover analysis -- Invitational tournaments -- ISO 14000 -- ISO 9000 -- Job analysis -- Job specialization -- Key control -- Kitchen fire suppression system -- Knowledge management -- Labor costs -- Labor employment -- Labor turnover -- Laddering techniques -- Late arrival -- Layout and design in foodservice facilities -- Leadership, authority, power, and control -- Leadership in energy and environmental design (LEED) -- Learning -- Learning environment -- Learning organization -- Legacy -- Legionnaire's disease -- Les Clefs d'Or -- Life cycle costing -- Life safety code, The -- Lighting equipment and systems -- Limited menus -- Liquidity ratios -- Local area network (LAN) -- Lock-off -- Lock-out/tag-out -- Loyalty Circle (The) -- Maintenance fee -- Maintenance management -- Management accounting -- Management contract -- Management development -- Management information system -- Management information system: methods and usage -- Management of change -- Management proficiency ratio -- Management styles -- Manager on duty -- Marginal costs -- Market penetration -- Market saturation -- Market segmentation in foodservice operations -- Market segmentation in hospitality -- Market segmentation: trends and challenges -- Market segments and customer profitability analysis -- Market share -- Marketing -- Marketing concept -- Marketing information system -- Marketing research -- Mark-up -- Mass customization -- m-Commerce -- Media markets -- Meeting -- Meeting or event history -- Meeting or event planner -- Meeting or event profile -- Meeting or event timeline -- Menu mix -- Menu pricing and calculation -- Menu pricing in foodservice -- Menu psychology -- Merchandising -- MICE -- Midscale restaurants -- Mini-vacation -- Mise en place -- Mission statement -- Model timeshare act -- Model Vacation Club Act -- Moment of truth -- Motivation -- Multi-branding -- Multimedia -- Multi-site timeshare plan -- Multi-skilling -- Musculoskeletal disorders -- Net present value (NPV) -- Night audit -- Non-controllable expenses -- No-show -- Nouvelle cuisine."@en ;
    schema:description "áA la carte -- Accommodation, demand for -- Accommodation, supply of -- Account aging -- Activity-based pricing -- Affiliate resort -- Agency theory -- Aims and objectives -- Alarm annunciators -- Alliances -- Application service provider (ASP) -- Apprenticeship -- Arbitration -- Architectural plans -- ARDA international foundation -- ARDA resort owners coalition -- Artificial intelligence (AI) -- Association Market -- Atmospherics -- Attendee -- Attitudes, behavior, and reasoned action -- Attribution theory -- Attrition clauses -- Auto closing device -- Automated mini bar -- Average check -- Average daily rate -- Awareness, trial, and usage -- Back flow prevention -- Back office systems -- Back-of-the-house in hotels -- Back-of-the-house in restaurants -- Balance sheet -- Baldrige award -- Bandwidth -- Banquet event order (BEO) -- Bargaining power -- Barriers to entry -- Barriers to exit -- Basic elements of cost -- Beliefs and attitudes -- Benchmarking -- Benchmarking in property management -- Benchmarking performance -- Biases in consumer decision-making -- Biennial timeshare -- Bluetooth -- Booth -- Brand -- Branding -- Break-even analysis -- Breakout sessions -- Budget methods -- Budget variances -- Budgetary control -- Budgetary preparation -- Building codes -- Building components -- Burnout -- Business centers -- Business environment -- Business level strategy -- Business Management Institute (BMI) -- Business process reengineering (BPR) -- Business risk -- Capital assets pricing model -- Career planning and development -- Cash flow -- Cash flow statement -- Casinos -- Centralization -- Centralized guestroom HVAC -- Chain restaurants -- Change management -- Characteristics of service -- Check-out -- Cleaning schedule -- Clicks and mortar -- Club board of directors -- Club Corporation (ClubCorp) -- Club entertainment -- Club fitness programs -- Club management -- Club manager certification programs -- Club Managers Association of America (CMAA) -- Club membership categories -- Club membership nomination -- Club membership process -- Club officers -- Club professionals -- Club reciprocity -- Club types -- Clubhouse -- Coaching -- Co-branding -- Cognitive dissonance -- Collective bargaining -- Combined heat and power (CHP) -- Comfort zones and human comfort -- Commercial home -- Commitment -- Common-size statements -- Communication -- Comparative statement analysis -- Compensation -- Competencies -- Competency profiling -- Competitive advantage -- Competitive position -- Competitive strategy -- Computer -- Computer reservation system (CRS) -- Concept mapping -- Concierge -- Concurrent sessions -- Condominium -- Conference -- Conference center -- Conference plan -- Confirmed reservation -- Conflict -- Congress center -- Consortium -- Constructive dismissal -- Consumer buying (decision) process -- Consumer rights under the purchaser deposit -- Contextual effects in consumer behavior -- Contingency theory -- Continuous improvement -- Contract of employment -- Contribution margin -- Controllable and non-controllable costs -- Controllable costs in foodservice -- Convention -- Convention and visitors bureau (CVB) -- Convention catering -- Convention center -- Convention Industry Council -- Convention service manager -- Cook-chill -- Cook-freeze -- Corporate event market -- Corporate level strategy -- Corporate meeting -- Cost of goods sold -- Cost of sales -- Cost strategy -- Cost-benefit analysis -- Cost-informed pricing methods -- Cost-volume-profit analysis -- Credit card guarantee -- Critical incidents technique -- Critical success factors -- Cross-selling -- Customer centricity -- Customer complaint behavior -- Customer expectations -- Customer lifetime value -- Customer loyalty -- Customer relationship management in foodservice -- Customer relationship management/marketing (CRM) -- Customer satisfaction -- Cycle menus."@en ;
    schema:description "Table d'h{circ}ote -- Tables per server -- TCP/IP -- Telephone systems -- Tennis professional classifications -- Tennis tournaments -- Third party planner -- Timeshare financing -- Timeshare industry -- Timeshare resales -- Tipping -- Total quality management (TQM) -- Trade show -- Trade show organizer -- Trade union -- Training -- Turnover -- Turnover culture -- Understay -- Undistributed operating expenses -- Uniform Resource Locator (URL) -- Uniform system of accounts -- Uniform system of accounts for restaurants -- Uniform system of accounts income statement -- Unit week -- United States Environmental Protection Agency (US EPA) -- Unsystematic risk -- Upscale restaurants -- Upselling -- Urban timeshare -- Use period -- Vacation exchange history -- Vacation ownership -- VALS -- Value drivers -- Value pricing -- Value-added statement -- Variable costs -- Variable costs in foodservice -- Vending -- Ventilation system -- Vertical transportation -- Virtual reality -- Vortal -- Walk-in -- Walking the guest -- Wall reader -- Warnings to employees -- Waste factor/yield -- Water and waste water systems -- Weighted average cost of capital (WACC) -- Wireless -- Wireless application protocol (WAP) -- Work orientation -- Working capital -- Xeriscape -- XML (extensible markup language) -- Yield management -- Zoning codes."@en ;
    schema:description "Covers the relevant issues in the field of hospitality management organized by sector, such as lodging, restaurants, clubs, time-shares, and conventions and function, such as accounting & finance, marketing, human resources, information technology, and facilities management."@en ;
    schema:description "Daily operations report -- Data envelopment analysis -- Data mining -- Data warehouse -- Database marketing -- Database systems -- Daypart -- Decentralized guestroom HVAC -- Decision support system -- Decision-making -- Deeded timeshare ownership -- Departing the guest -- Depreciation of fixed assets -- Destination management company -- Destination management system -- Destination marketing -- Destination marketing organization -- Developer rights under the purchaser deposit -- Deviance -- Diffusion models -- Dining room turnover -- Direct billing -- Direct costs -- Direct mail marketing -- Disciplinary action -- Disconfirmation theory -- Discrimination -- Discriminatory pricing -- Dismissal -- Distinctive capabilities -- Distribution channels -- Distribution channels in foodservice -- District heating/cooling plants -- Diversification -- Domain name -- Downsizing -- Drayage -- Duty of care -- Earnings per share -- Economies of scale -- Economies of scope -- Efficiency ratios -- Eighty-six -- Eighty-twenty customer pyramid -- Electric power purchasing -- Electronic commerce (e-commerce) -- Electronic data interchange (EDI) -- Electronic locking systems -- Electronic mail (e-mail) -- Electronic marketing (e-marketing) -- Electronic procurement (e-procurement) -- Emotional labor -- Employee assistance program -- Employee orientation and mentoring -- Employee participation -- Employee relations (ER) -- Employee rules -- Employee satisfaction -- Employee selection techniques -- Employer association -- Employment law -- Empowerment -- Energy management -- Energy management system -- Enterprise resource planning (ERP) -- Entrepreneurism -- Entrepreneurship -- Entry strategies -- Environmental determinism -- Environmental management -- Environmental management in hotels -- Environmental management system -- Environmental scanning -- Equal employment opportunity -- Ergonomics -- Evaluative attributes -- Event operations manual -- Event project management -- Evoked set -- Exchange company -- Executive information system -- Executive recruiters/headhunters -- Exhibit prospectus -- Exhibitions -- Exhibits -- Expenses -- Experience economy -- Experimentation -- Expert systems -- Express check-out -- External analysis -- Extranet."@en ;
    schema:description "Facilities engineering -- Facilities management -- Facilities management associations -- Facilities operating and capital costs -- Fairs -- Fast casual -- Feasibility study -- Federacion Latinoamericana De Desarrolladores Turisticos (LADETUR) -- Festivals -- FIFO -- File Transfer Protocol (FTP) -- Financial accounting -- Financial leverage -- Financial risk -- Fire protection -- Fire seal -- Fire sprinklers -- Fixed charges -- Fixed costs -- Fixed costs in foodservice -- Fixed timeshare plan -- Flexible working -- Float timeshare plan -- Focus groups -- Folio -- Food code (THE) -- Foodborne illness -- Forecasting -- Forecasting in foodservice/restaurants -- Forecasting rooms availability -- Forecasting rooms revenue -- Fractional -- Framing -- Franchising -- Franchising in restaurants -- Free cash flow -- Frequent guest programs -- Front office accounting -- Front office communications -- Front office ledger -- Front office operations -- Front office organization -- Front office systems -- Front-of-the-house in hotels -- Front-of-the-house in restaurants -- Full-time equivalent (FTE) -- Furniture, fixtures, and equipment (FF & E) -- Game theory -- Gap model of service quality -- General manager -- General session -- Generic strategies -- Global Alliance for Timeshare Excellence (GATE) -- Global distribution system (GDS) -- Global distribution systems: development and major players -- Global strategies -- Globalization -- Glocalization -- Golf facilities -- Golf professional classifications -- Golf programs -- Golf tournaments -- Grease trap -- Green Globe 21 -- Green power energy purchasing -- Gross operating profit (GOP) -- Gross profit and net profit -- Gross profit in foodservice -- Group reservation -- Groups -- Guaranteed reservation -- Guest cycle -- Guest history -- Guest history file -- Guest operated interfaces -- Guest profile -- Guest safety -- Guestroom floor configurations -- Guestroom occupancy sensors -- HACCP (hazard analysis of critical control points) -- Hardware -- Haute cuisine ('High cookery') -- Health codes -- Hearing conservation -- Heat detectors -- High-tech high-touch -- Hiring crunch -- Homeowners association -- Hospitality distribution terms and initials -- Hospitality strategic management -- Hotel accounting and finance terms -- Hotel classification -- Hotel consortia -- Hotel fire fighting team -- Hotel income statement -- Hotel management contracts and lease -- Hotel operating department ratios -- Hotel rate structures -- Hotel rating systems -- Hotel valuation methods -- House limit -- Housekeeping -- Housing process -- HTML (Hypertext markup language) -- Human capital -- Human resource accounting -- Human resource development -- Human resource information systems -- Human resources management (HRM) -- HVAC equipment and systems -- HVAC loads."@en ;
    schema:editor <http://viaf.org/viaf/18557045> ; # Abraham Pizam
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    schema:url <http://www.myilibrary.com?id=62909&ref=toc> ;
    schema:url <http://www.credoreference.com/vol/555> ;
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