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The International hospitality industry : structure, characteristics and issues

Author: Bob Brotherton
Publisher: Oxford ; Boston : Butterworth-Heinemann, 2003.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
With contributions from leading figures in the field The International Hospitality Industry looks at both specific sectors of the industry, such as restaurants, cruises, hotels and contract foodservice. The book moves on to highlight the key issues that will be encountered within every sector of the industry - operations, IT, marketing and HR among others - thereby providing the reader with an all-encompassing and  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
International hospitality industry.
Oxford ; Boston : Butterworth-Heinemann, 2003
(OCoLC)51846992
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Bob Brotherton
ISBN: 9781136394089 1136394087 0585458103 9780585458106 0080509061 9780080509068
OCLC Number: 52733429
Description: 1 online resource (xiv, 236 pages) : illustrations
Contents: Part one: Structure and characteristics --
An overview (Bob Brotherton); Hotels (David Littlejohn); Restaurants (Stephen Ball and Linda Roberts), Contract foodservice (Michael Haywood); Cruise ships (Erwin Losekoort and Alastair Morrison); Part two: Issues --
An overview (Bob Brotherton); Managing Diversity (Roy Wood); The impact of information technology (Peter O'Connor and Gabriele Piccoili); Operational dilemmas (Mike Riley); Strategic choices (Frank Go and Adee Athiyaman); Marketing options (Alex Gibson); Developing international managers (Judy Gannon); Finance (Paul Beals and Francis Kwansa); Conclusions: Themes and prospects.
Responsibility: edited by Bob Brotherton.

Abstract:

Looks at both specific sectors of the Hospitality industry, such as restaurants, cruises, hotels and contract foodservice. This book highlights the key issues that are encountered within every sector  Read more...

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"The International Hospitality Industry is an essential text, appealing to a wide readership from industry professionals to first year students of hotel and catering subjects of hotel and catering Read more...

 
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