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Internet-Self-Service in Kundenbeziehungen : Gestaltungselemente, Prozessarchitektur und Fallstudien aus der Finanzdienstleistungsbranche

Author: Harald Salomann
Publisher: Wiesbaden : Gabler, 2008.
Dissertation: Zugl.: St. Gallen, Universiẗat, Diss., 2008.
Series: Gabler Edition Wissenschaft.
Edition/Format:   Thesis/dissertation : Thesis/dissertation : German : 1. AuflView all editions and formats
Publication:Internet Self-Service in Kundenbeziehungen.
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Material Type: Thesis/dissertation, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Harald Salomann
ISBN: 9783834908414 383490841X
OCLC Number: 222348331
Description: XXI, 230 Seiten : Illustrationen, Diagramme ; 21 cm.
Series Title: Gabler Edition Wissenschaft.
Responsibility: Harald Salomann ; mit einem Geleitw. von Walter Brenner.

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