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Interpersonal conflict

Author: William W Wilmot; Joyce L Hocker
Publisher: Boston : McGraw-Hill, ©2007.
Edition/Format:   Print book : English : 7th edView all editions and formats
Summary:
This textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace. --From publisher's description.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: William W Wilmot; Joyce L Hocker
ISBN: 0073135542 9780073135540
OCLC Number: 60590183
Description: xix, 364 pages : illustrations ; 23 cm
Contents: Part One: Conflict Components --
The nature of conflict --
Perspectives on conflict --
Interests and goals --
Power: the structure of conflict --
Styles and tactics --
Part Two: Intervention --
Assessing conflicts --
Moderating your conflicts --
Negotiating for mutual gains --
Third-Party intervention --
Mending the broken branch: forgiveness and reconcilitation --
Preventing destructive conflict --
Appendix.
Responsibility: William W. Wilmot, Joyce L. Hocker.
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Abstract:

This textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace. --From publisher's description.

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