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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
John Hayes |
| ISBN: | 0415227755 9780415227759 0415227763 9780415227766 |
| OCLC Number: | 50089758 |
| Notes: | Rev. ed. of: Interpersonal skills. 1994. |
| Description: | xiii, 306 p. : ill. ; 24 cm. |
| Contents: | 1. The Nature of Interpersonal Skills: A Historical Perspective 2. Developing Interpersonal Skills: A Micro Skills Approach 3. Awareness of Self and Others and the Development of Interpersonal Competence 4. Listening 5. Listening to Non Verbal Messages 6. Questioning and the Information-getting Interview 7. Presenting Information to Others 8. Helping and Facilitating 9. Asserting and Influencing 10. Negotiating 11. Working with Groups 12. Managing Relationships More Effectively |
| Responsibility: | John Hayes. |
| More information: |
Abstract:
This book provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work.
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Publisher Synopsis
'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, advice and exercises, yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos, Cleveland State University, USA Read more...
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