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Interpersonal skills at work
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Interpersonal skills at work

Author: John Hayes
Publisher: Hove, East Sussex ; New York : Routledge, 2002.
Edition/Format:   Book : English : 2nd edView all editions and formats
Summary:
John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes.
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Document Type: Book
All Authors / Contributors: John Hayes
ISBN: 0415227755 9780415227759 0415227763 9780415227766
OCLC Number: 50089758
Notes: Rev. ed. of: Interpersonal skills. 1994.
Description: xiii, 306 p. : ill. ; 24 cm.
Contents: 1. The Nature of Interpersonal Skills: A Historical Perspective 2. Developing Interpersonal Skills: A Micro Skills Approach 3. Awareness of Self and Others and the Development of Interpersonal Competence 4. Listening 5. Listening to Non Verbal Messages 6. Questioning and the Information-getting Interview 7. Presenting Information to Others 8. Helping and Facilitating 9. Asserting and Influencing 10. Negotiating 11. Working with Groups 12. Managing Relationships More Effectively
Responsibility: John Hayes.
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Abstract:

This book provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work.  Read more...

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'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, Read more...

 
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Linked Data


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