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Interpersonal skills for healthcare providers

Author: Cynthia Diefenbeck; Betty J Paulanka; Kyle Phillips, BFA BSN RN.
Publisher: [Philadelphia] : F.A. Davis, ©2012.
Edition/Format:   Interactive multimedia : CD for computer : English : Student version
Summary:
Hone your interpersonal communication skills with the five, easy-to-navigate scenarios of difficult interpersonal situations on this CD. Each scenario presents a series of video interactions between a healthcare professional and a patient. At each decision point, you decide how to react by selecting from a menu that offers three possible responses. After you select a response, listen to an experienced narrator  Read more...
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Details

Material Type: Interactive multimedia
Document Type: Computer File
All Authors / Contributors: Cynthia Diefenbeck; Betty J Paulanka; Kyle Phillips, BFA BSN RN.
ISBN: 9780803626010 0803626010
OCLC Number: 729346934
Notes: Title from menu screen.
CD-ROM includes the scenario exercises and a student manual (PDF).
Description: 1 CD-ROM : sound, color ; 4 3/4 in.
Details: System requirements (PC): Intel Pentium 4 2.33 GHz, Athlon 64 2800+ or faster processor (or equivalent); Windows 7, Vista or XP; 256MB of RAM; 1024x768 resolution display; CD-ROM drive.; System requirements (Mac): 256MB of RAM; IntelCoreT Duo 1.33 GHz or faster processor; Mac OS X v10.4 or greater; 1024x768 resolution display; CD-ROM drive.
Contents: Angry client --
Depressed client --
Dying client --
Nonadherent client --
Client with obsessive-compulsive behaviors. Student manual: To the student ; Interpersonal communication skills: definitions ; Suggested student exercises ; Talking points and script notes: Angry client, Depressed client, Dying client, Nonadherent client, Client with obsessive-compulsive behaviors.
Responsibility: Diefenbeck, Paulanka, and Phillips.

Abstract:

Hone your interpersonal communication skills with the five, easy-to-navigate scenarios of difficult interpersonal situations on this CD. Each scenario presents a series of video interactions between a healthcare professional and a patient. At each decision point, you decide how to react by selecting from a menu that offers three possible responses. After you select a response, listen to an experienced narrator explain why the option you selected was "best," "acceptable," or "unacceptable." Keep trying until you select the "best" choice and watch the scenario unfold.

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