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Into the networked age : how IBM and other firms are getting there now

Author: James W Cortada; Thomas S Hargraves; Edward Wakin; International Business Machines Corporation.
Publisher: New York : Oxford University Press, 1999.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Focusing on process management, use of knowledge, and technology, the authors offer a holistic approach to change based on expertise, experience, and a track record that highlights, among others, IBM's own transformation. In five down-to-earth sections, the authors share their vast experience, apply case studies, chart trends, and describe in-depth the practices that allow companies to evolve in order to meet the  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: James W Cortada; Thomas S Hargraves; Edward Wakin; International Business Machines Corporation.
ISBN: 0195124499 9780195124491
OCLC Number: 41516554
Description: xxi, 233 pages : illustrations ; 24 cm
Contents: The challenge of change, the response of transformation --
How the rules of the game are changing --
Making customers into partners --
Managing knowledge: issues and implications --
How to manage knowledge --
The leveraging of knowledge --
The "X" factor in transformation --
Process management in action --
Working partners: strategy and technology --
Technologies for today and tomorrow --
Leading the way.
Responsibility: James W. Cortada, Thomas S. Hargraves, with Edward Wakin and an IBM team of consultants.
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Abstract:

IBM has gone from a company with $60 billion in unprofitable revenue to a profitable $85 billion enterprise. IBM Global Services draws most of its revenue from helping businesses to do successfully  Read more...

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"A team of authors from IBM Global Services present advice on the management strategies that firms need to stay competitive in a rapidly changing technological world. The emphasis is on rapid and Read more...

 
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