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Introduction to reference work in the digital age

Author: Joseph Janes
Publisher: New York : Neal-Schuman Publishers, ©2003.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
For many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose ? What values  Read more...
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Additional Physical Format: Online version:
Janes, Joseph.
Introduction to reference work in the digital age.
New York : Neal-Schuman Publishers, c2003
(OCoLC)676719557
Document Type: Book
All Authors / Contributors: Joseph Janes
ISBN: 1555704298 9781555704292
OCLC Number: 52288757
Description: xv, 213 p. : ill. ; 23 cm.
Contents: Reference, Digital and Otherwise --
Reference According to RUSA --
Reference According to Katz, Bopp, and Smith --
Why Is It Called "Reference" Anyway? --
A Brief History of Reference --
The Nineteenth Century --
The Twentieth Century --
The Present --
The Future --
Why Libraries Offer Reference Services --
The Values behind Reference Work --
Digital Reference --
That Which We Call "Reference" Is at a Crucial Turning Point --
Understanding Users, Communities, and Their Needs --
Planning for Reference Services in a Digital Age --
Serving the New 24/7 User --
The Changing Role of the Reference Interview --
The Synchronous Reference Interview --
The Asynchronous Reference Interview --
Today's Reference "Noninterview" --
Asynchronous Reference Service Models --
E-mail and Web Forms --
Asking Why --
Limitations of Web Forms --
Design Considerations for Web-Based Forms --
Asynchronous Interactivity --
Responding to Information Needs --
Mediation: What We Do Best --
Conducting the Search --
Digital Reference Process Issues --
Selecting the Right Resources --
Choosing the Right Interfaces --
Recognizing the "Good Enough" Response --
Utilizing Print Resources --
Respecting Intellectual Property and Copyright --
Guidelines and Policies for Asynchronous Reference Services --
What to Do before Trying to Answer a Question --
When to Give Up --
Mandatory Response Components --
Transcript Records --
User Privacy Policies --
Closure --
Asynchronous Guideline Checklist --
Real-Life Questions and Responses --
Idiom Search.
Responsibility: Joseph Janes.

Abstract:

For many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose ? What values to hold on to and what habits to break? Loaded with salient considerations, pointers, and encouragement, this book will have at the library world talking on a subject we urgently need to address.

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