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Investigating harassment and discrimination complaints : a practical guide

Author: Jan Salisbury; Bobbi Killian Dominick
Publisher: San Francisco : Pfeiffer, ©2004.
Edition/Format:   Print book : Document   Computer File : EnglishView all editions and formats
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Additional Physical Format: Online version:
Salisbury, Jan.
Investigating harassment and discrimination complaints.
San Francisco : Pfeiffer, ©2004
(OCoLC)974374311
Material Type: Document, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Jan Salisbury; Bobbi Killian Dominick
ISBN: 0787968749 9780787968748
OCLC Number: 52559114
Notes: "A Wiley Imprint."
Description: xxii, 309 pages : illustrations ; 28 cm + 1 CD-ROM
Contents: Part One: Essential information. Investigator fears, motivations and jargon. An investigator's greatest fears --
An investigator's greatest motivations --
Interpreting legal jargon --
The law of harassment and what investigators need to know. Why do investigators need to know the law? --
Relevant EEO laws --
Definition Of harassment under Title VII --
Employer liability for supervisory harassment and the affirmative defense --
EEOC's guidance on supervisory harassment --
Other types of harassment --
Retaliation after the original complaint --
Special problems in harassment law --
The psychology of harassment. The nature of harassment --
Harassers --
Coping with harassment --
The impact of harassment on employees and work groups --
Environmental factors affecting harassment --
Implications for investigators --
Diversity in harassment. The diversity of race, ethnicity and other cultural differences --
Differences between men and women --
Tips for investigators --
Part Two: Prior to the investigation. Characteristics of effective investigators. Unbiased pursuit of the facts --
Superior communication skills --
Ease with difficult behaviors and emotions --
Legal knowledge --
Excellent relationship with management --
Knowledge of hierarchy and culture --
Presentation skills --
Emotional maturity and detachment --
Valuing and understanding diversity --
Choosing the right investigator --
Organizational settings conducive to effective investigations. A dynamic organizational model --
Policies to prevent discrimination, harassment, and retaliation --
Procedures for investigating allegations --
Role of leadership --
Role of training --
Role of HR and the investigators --
Part Three: The investigation. The Investigative plan. When do you do an investigation? --
Intake of complaints --
Developing an investigative plan --
Setting up interviews --
Size of the investigation --
Other legal issues to consider --
Documentation. Record keeping --
Attorney-client privilege --
Writing an investigative report --
Disseminating the written report --
Tips and techniques for conducting the investigation. Confidentiality --
Civil vs. criminal investigations --
Conducting the investigation --
The interviewing process --Interviewing the complainant --
Interviewing the alleged harasser --
Interviewing witnesses --
Completing the process --
Gathering factual documentation --
Making the determination. Deciding when you are finished --
Policy violations vs. violations of the law --
Determining credibility --
Deciding what is relevant --
Corroborating evidence --
Boorish behavior and bad management --
Risk factors --
Making a determination --
Part Four: Beyond the investigation. Prompt corrective action. A working definition of zero tolerance --
Presenting issues to top management --
Judging the severity of the behavior --
Disciplinary considerations --
Types of discipline --
Training for workgroups --
Training of individual harassers --
Remedies, healing and follow-up. Remedies for aggrieved employees --
The need for debriefing --
Leading the debriefing? --
Debriefing the complainant --
Debriefing the accused --
Debriefing workgroups --
Debriefing employees and witnesses --
The investigator as witness. Testifying during trial --
Surviving cross examination --
Conclusion --
Training program : training internal investigators. --
Appendixes: Sample policy ; Sample investigative forms: Investigation activity log ; Investigator's checklist ; Checklist for interview with complainant ; Checklist for interview with accused ; Checklist for interviews with witnesses ; Sample report ; Federal cases of importance for sexual harassment issues ; Federal cases addressing the affirmative defense, 1998-2002 ; Enforcement guidelines issued by EEOC ; Policy guidance on current issues of sexual harassment (1990) ; The U.S. Equal Employment Opportunity enforcement guidelines.
Responsibility: Jan Salisbury and Bobbi Killian Dominick.
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