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An investigation report regarding an English-only H1N1 flyer : from communication crash to communication coup

Author: Ontario. Office of the French Language Services Commissioner.
Publisher: Toronto, Ont. : Ontario Office of the French Language Services Commissioner, 2011.
Edition/Format:   eBook : Document : State or province government publication : EnglishView all editions and formats
Summary:
1: Introduction: 1.1 Ontario's health system; 1.2 Ontario's response to a new threat; 2: The investigation -- 2.1 Investigation by the French Language Services Commissioner; 2.2 Chronology of events; 2.3 The Office of Francophone Affairs and the Ministry's FLS Office -- 3: A new directive: 3.1 What the mandatory directive contains; 3.2 Principles; 3.3 Application and scope; 3.4 Requirements; 3.5 Responsibilities;
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Details

Genre/Form: Electronic books
Material Type: Document, Government publication, State or province government publication, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ontario. Office of the French Language Services Commissioner.
ISBN: 9781443566247 1443566241
OCLC Number: 785802470
Notes: "May 2011."
Description: 1 online resource (40 pages)
Other Titles: Rapport d'enquête, dépliant unilingue anglais sur la grippe H1N1 :
Responsibility: Ontario Office of the French Language Services Commissioner.
More information:

Abstract:

1: Introduction: 1.1 Ontario's health system; 1.2 Ontario's response to a new threat; 2: The investigation -- 2.1 Investigation by the French Language Services Commissioner; 2.2 Chronology of events; 2.3 The Office of Francophone Affairs and the Ministry's FLS Office -- 3: A new directive: 3.1 What the mandatory directive contains; 3.2 Principles; 3.3 Application and scope; 3.4 Requirements; 3.5 Responsibilities; 3.6 Guidelines now supported; 3.7 Implementation of the directive; 3.8 Results -- Conclusion -- Appendix A: Communications in french directive -- Appendix B: Communications in French guidelines.

"The investigation revealed (i) poor integration of French-language services strategic and operational planning processes if ministries (ii) the inadequacy of the Communications in French Guidelines, as they existed when the investigation began (iii) the limited role and influence that the Office of Francophone Affairs in ministry operations, and (iv) a profound misunderstanding by public servants and ministerial staff of the French Language Services Act and Ontario's Francophone community"--Page 1.

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