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An invisible man meets the mummy, or How to serve the customer you didn't know you had without getting wrapped up in red tape : [government version].

Author: Bob Silberg; Denise Dexler; Peter J Jordan; CRM Films.
Publisher: Carlsbad, CA : CRM Films, 1994.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
Shows how to identify internal and external customers, how to determine their needs and how to help them achieve their objectives without letting red tape get in the way.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Bob Silberg; Denise Dexler; Peter J Jordan; CRM Films.
OCLC Number: 31404911
Credits: Written by Bob Silberg; produced and directed by Denise Dexler; executive producer: Peter J. Jordan.
Description: 1 videocassette (19 min.) : sound, color ; 1/2 in. + 1 leaders guide (28 pages ; 28 cm) + 1 participant workbook (14 pages ; 28 cm)
Details: VHS.

Abstract:

Shows how to identify internal and external customers, how to determine their needs and how to help them achieve their objectives without letting red tape get in the way.

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Primary Entity

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