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ISO/IEC 20000 - Guia de bolsillo.

Author: Jan Van Bon
Publisher: Zaltbommel : Van Haren Pub., 2006.
Series: ITSM library.
Edition/Format:   eBook : Document : SpanishView all editions and formats
Summary:
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jan Van Bon
ISBN: 9789087532949 9087532946 9789087538439 908753843X
OCLC Number: 476173505
Description: 1 online resource (261 pages).
Contents: Prefacio; Agradecimientos; Capítulo 1 Introducción; 1.1Cómo utilizar este libro; Capítulo 2 Principios de Gestión de la Calidad del Servicio; 2.1 Qué es la calidad; 2.2Qué es el servicio; 2.3Qué es la Gestión de Servicios de TI; 2.4Qué son los procesos; 2.5Qué es la mejora continua; Capítulo 3 La posición de ISO 20000 en la Gestión de Servicios de TI; 3.1 Panorama actual de normas y marcos de trabajo; 3.2Conceptos de prácticas de certificación; 3.3Concepto de ISO 20000; Capítulo 4 Especificaciones y Código de buenas prácticas para ISO 20000. 4.1Gestión y mejora de procesos de Gestión de Servicios de TI4.2Control de servicios de TI; 4.3Alineación entre el negocio y las Tecnologías de la Información; 4.4Entrega de servicios de TI; 4.5Soporte de servicios de TI; Capítulo 5 El examen de Fundamentos de ISO/IEC 20000; 5.1Prerrequisitos; 5.2Formato de examen; 5.3Reclamaciones; 5.4Preparación del examen de Fundamentos de ISO/IEC 20000; 5.5Preguntas de ejemplo; Lista de abreviaturas; Referencias; Índice alfabético.
Series Title: ITSM library.

Abstract:

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management stand.

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