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ISO/IEC 20000.

Author: David Clifford
Publisher: Ely : IT Governance Pub., 2010.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20K's customer-driven approach, ensuring your IT service management processes will be aligned with the needs of your business.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Clifford, David.
ISO/IEC 20000: An Introduction to the Global Standard for Service Management.
Ely : IT Governance Publishing, ©2010
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: David Clifford
ISBN: 9781849280464 1849280460
OCLC Number: 700919028
Description: 1 online resource (69 pages)
Contents: INTRODUCTION; CHAPTER 1: BACKGROUND; CHAPTER 2: KEY STAKEHOLDER BODIES; CHAPTER 3: QUALIFICATION PROGRAMMES; CHAPTER 4: COMPLIANCE AND CERTIFICATION; CHAPTER 5: CERTIFICATION SCHEMES; CHAPTER 6: SCOPE OF ASSESSMENT; CHAPTER 7: RELATIONSHIP WITH OTHER STANDARDS; CHAPTER 8: THE FUTURE OFISO/IEC 20000; ABBREVIATIONS USED; ITG RESOURCES.

Abstract:

This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of  Read more...

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