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It comes with the territory : handling problem situations in libraries

Author: Anne M Turner
Publisher: Jefferson, N.C. : McFarland & Co., ©2004.
Edition/Format:   Print book : English : Rev. edView all editions and formats
Database:WorldCat
Summary:
"The mission of libraries is to meet the information needs of the people they serve - but daily, sticky situations arise that make this tough to do. Reports of peepers, use of the library by the homeless for sleeping, inappropriate Internet use by patrons; encounters with offensive personal hygiene, skateboarding in the stacks, the threat of violence, one's role as a babysitter for latchkey children, censorious
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Additional Physical Format: Online version:
Turner, Anne M., 1941-
It comes with the territory.
Jefferson, N.C. : McFarland & Co., ©2004
(OCoLC)988943019
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Anne M Turner
ISBN: 0786418877 9780786418879
OCLC Number: 55008756
Description: vi, 194 pages : illustrations ; 26 cm
Contents: Making behavior rules --
Street people, the mentally disabled, substance abusers, and other symbols of our times --
Dealing with angry people --
The nasty behaviors : sexual deviancy, parental child abuse, and sexual harassment --
"It's free and it's safe" : handling problems with unattended children --
Censorship : wizards, sex, and killing animals --
E-mail, chat rooms and websites : internet use in the library --
Securing our buildings --
Writing good manuals --
Training staff.
Other Titles: Handling problem situations in libraries
Responsibility: Anne M. Turner ; with a foreword by Gordon Conable.
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Abstract:

The mission of libraries is to meet the information needs of the people they serve, but situations arise that make this tough to do. This is a commonsense guide to setting appropriate rules and  Read more...

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"practical...useful"--Booklist; "order this book immediately...interesting...entertaining and educational...outstanding...timely and useful--a must for all sizes and types of libraries"--Library Read more...

 
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