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The IT outsourcing guide

Author: Rob Aalders
Publisher: Chichester : Wiley, ©2001.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Rob Aalders
ISBN: 0471499358 9780471499350
OCLC Number: 59393999
Description: xviii, 266 pages : illustrations ; 26 cm
Contents: 1. Introduction --
2. Know your motives --
3. Developing critical success factors and criteria --
4. Discovering your environment --
5. Setting management principles --
6. Preselecting service providers --
7. Preparing the request for proposals --
8. Issuing the request for proposals --
9. Evaluating request for proposals responses --
10. Undertaking due diligence --
11. Forming the contract --
12. Defining service level agreements --
13. Managing transition --
14. Managing the relationship --
15. Terminating or renewing the contract --
16. Why outsource? --
Appendixes: --
A. Future proofing the contract --
B. Indicative contract contents --
C. Position paper pro forma --
D. Contract change control pro forma --
E. Contract requirement statement --
F. Examples of principles --
G. Outsourcing timetable --
H. Business case template --
I. PA consulting group's SMART model.
Responsibility: Rob Aalders.
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