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IT Service Management Foundation Practice Questions : For ITIL Foundation Exam candidates.

Author: Steve Mann; Tony Gannon; Nigel Mear
Publisher: Swindon : British Informatics Society, 2012.
Edition/Format:   Print book : Document   Computer File : English : 2nd edView all editions and formats
Summary:
The most authoritative guide to preparing for the ITIL® Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITIL®. It includes an extensive range of practice questions and utilises the experience of three independent service management consultants and lecturers. An ITIL® licensed product.
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Genre/Form: Electronic books
Study guides
Additional Physical Format: Print version:
Mann, Steve.
IT Service Management Foundation Practice Questions : For ITIL Foundation Exam candidates.
Swindon : British Informatics Society Limited, ©2012
Material Type: Document
Document Type: Book, Computer File
All Authors / Contributors: Steve Mann; Tony Gannon; Nigel Mear
ISBN: 9781780171159 1780171153 9781780171166 1780171161 9781780171173 178017117X
OCLC Number: 795120080
Description: 1 online resource (107 pages)
Contents: Copyright; CONTENTS; AUTHORS; INTRODUCTION; SECTION 1: EXAMINATION AND QUESTION TYPES; 1 SERVICE MANAGEMENT EXAMINATION; THE BASICS OF THE EXAMINATION; 2 MULTIPLE-CHOICE QUESTIONS; ANATOMY OF A MULTIPLE-CHOICE QUESTION; TYPES OF MULTIPLE-CHOICE QUESTION; ANSWERS; SECTION 2: FOUNDATION PRACTICE QUESTIONS; 3 SERVICE MANAGEMENT AS A PRACTICE; ANSWERS; 4 THE SERVICE LIFECYCLE; ANSWERS; 5 SERVICE STRATEGY; ANSWERS; 6 SERVICE DESIGN; ANSWERS; 7 SERVICE TRANSITION; ANSWERS; 8 SERVICE OPERATION; ANSWERS; 9 FUNCTIONS; ANSWERS; 10 CONTINUAL SERVICE IMPROVEMENT; ANSWERS; 11 PROCESS; ANSWERS. 12 TECHNOLOGY AND ARCHITECTUREANSWERS; 13 SAMPLE QUESTIONS FROM ACROSS THE LIFECYCLE; ANSWERS; Advert page; Back Cover.

Abstract:

The most authoritative guide to preparing for the ITIL (R) Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITIL (R). It includes an extensive  Read more...

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