skip to content
ITIL for dummies Preview this item
ClosePreview this item
Checking...

ITIL for dummies

Author: Peter Farenden
Publisher: Chichester, West Sussex : Wiley, ©2012.
Series: --For dummies.
Edition/Format:   eBook : Document : English : 2011 edView all editions and formats
Database:WorldCat
Summary:
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service,  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Farenden, Peter.
ITIL For Dummies.
Hoboken : John Wiley & Sons, ©2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Peter Farenden
ISBN: 9781119951179 1119951178 9781119951193 1119951194 9781119951186 1119951186 1119950139 9781119950134
OCLC Number: 782879135
Notes: Includes index.
Transition Planning and Support.
Description: 1 online resource.
Contents: ITIL® For Dummies®; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; How This Book Is Organised; Icons Used in This Book; Where to Go from Here; Part I: How ITIL Can Help You; Chapter 1: Managing IT Services: Welcome to the World of ITIL; Defining Some Basic Terms; Equating Service Management with Customer Service; Understanding ITIL: Best Practice Guidance; Piecing Together the Jigsaw: The Content of ITIL; Debunking Some Common Misconceptions about ITIL; Taking the ITIL Qualifications; Chapter 2: Using the Building Blocks of ITIL; Defining Services. Understanding IT Service ManagementUnderstanding Who Provides the IT Services; Knowing the IT Service Management Stakeholders; Creating Value; Having the Right Assets; Exploring Processes, Functions and Roles; Who Does What? Looking at Some Important Roles; Understanding Governance; Chapter 3: Outlining the Structure of ITIL; Getting to Know the Service Lifecycle; So Who Actually Carries Out ITIL Activities? Understanding the Functions; Dealing with the Users: The Service Desk; Managing the Day-to-day Stuff: IT Operations Management; Managing the Technology; Managing the Applications. Part II: Getting to Grips with the Service Lifecycle and the ProcessesChapter 4: Thinking It Through: Service Strategy; Understanding Strategy; Understanding the Purpose of the Service Strategy Stage; Understanding Some Basic Principles; Overview of the Service Strategy Processes; Knowing Your Services: Service Portfolio Management; Managing Your Finances: Financial Management for IT Services; Identifying the Demand: Demand Management; Getting Friendly with Your Customers: Business Relationship Management; Using Technology for Service Strategy. Chapter 5: Are We All Agreed? Service Design Part 1: The Relationship Management ProcessesUnderstanding the Purpose of the Service Design Lifecycle Stage; Understanding Some Basic Principles; Managing Service Levels: Service Level Management; Keeping Information about the Live Services: Service Catalogue Management; Getting Friendly with Third-party Suppliers: Supplier Management; Design Coordination; Identifying Service Design Roles; Chapter 6: Designing Services to Be Fit for Use: Service Design Part 2: The Warranty Processes; Making Sure the Service Is Available: Availability Management. Have We Got Enough? Capacity ManagementBeing Prepared for Anything: IT Service Continuity Management; Ensuring Security: Information Security Management; Identifying Service Design Roles; Chapter 7: Getting Physical: Service Transition; Understanding the Purpose of the Service Transition Lifecycle Phase; Looking at an Overview of the Service Transition Processes; Controlling Change: Change Management; Knowing What You've Got: Service Asset and Configuration Management; Getting the Release Out There: Release and Deployment Management; Making Better Decisions: Knowledge Management.
Series Title: --For dummies.
Responsibility: Peter Farenden.
More information:

Abstract:

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks,  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/782879135> # ITIL for dummies
    a schema:CreativeWork, schema:MediaObject, schema:Book ;
    library:oclcnum "782879135" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/1009111519#Place/chichester_west_sussex> ; # Chichester, West Sussex
    rdfs:comment "Warning: This malformed URI has been treated as a string - 'http://images.contentreserve.com/ImageType-100/0128-1/{836C2546-C090-47C0-AF55-9E53A18C8ACF}Img100.jpg'" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1009111519#Topic/information_technology_quality_control> ; # Information technology--Quality control
    schema:about <http://id.loc.gov/authorities/subjects/sh2008006980> ; # Information technology--Management
    schema:about <http://id.worldcat.org/fast/973112> ; # Information technology--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1009111519#Topic/computer_technical_support_standards> ; # Computer technical support--Standards
    schema:about <http://dewey.info/class/658.4038011/e23/> ;
    schema:about <http://id.worldcat.org/fast/1139147> ; # Support services (Management)
    schema:bookEdition "2011 ed." ;
    schema:bookFormat schema:EBook ;
    schema:copyrightYear "2012" ;
    schema:creator <http://viaf.org/viaf/272280547> ; # Peter Farenden
    schema:datePublished "2012" ;
    schema:description "ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can."@en ;
    schema:description "ITIL® For Dummies®; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; How This Book Is Organised; Icons Used in This Book; Where to Go from Here; Part I: How ITIL Can Help You; Chapter 1: Managing IT Services: Welcome to the World of ITIL; Defining Some Basic Terms; Equating Service Management with Customer Service; Understanding ITIL: Best Practice Guidance; Piecing Together the Jigsaw: The Content of ITIL; Debunking Some Common Misconceptions about ITIL; Taking the ITIL Qualifications; Chapter 2: Using the Building Blocks of ITIL; Defining Services."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/1009111519> ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/1009111519#Series/for_dummies> ; # --For dummies.
    schema:isSimilarTo <http://worldcat.org/entity/work/data/1009111519#CreativeWork/itil_for_dummies> ;
    schema:name "ITIL for dummies"@en ;
    schema:productID "782879135" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/782879135#PublicationEvent/chichester_west_sussex_wiley_2012> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/1009111519#Agent/wiley> ; # Wiley
    schema:url <http://excerpts.cdn.overdrive.com/FormatType-410/0128-1/836/C25/46/ITILForDummies9781119951186.epub> ;
    schema:url "http://images.contentreserve.com/ImageType-100/0128-1/{836C2546-C090-47C0-AF55-9E53A18C8ACF}Img100.jpg" ;
    schema:url <http://swbplus.bsz-bw.de/bsz378285599cov.htm> ;
    schema:url <https://samples.overdrive.com/?crid=836C2546-C090-47C0-AF55-9E53A18C8ACF&.epub-sample.overdrive.com> ;
    schema:url <http://site.ebrary.com/id/10546622> ;
    schema:url <http://proquest.safaribooksonline.com/?fpi=9781119951186> ;
    schema:url <http://proquest.tech.safaribooksonline.de/9781119951186> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=442913> ;
    schema:url <http://proquest.safaribooksonline.com/9781119951186> ;
    schema:url <https://www.overdrive.com/search?q=836C2546-C090-47C0-AF55-9E53A18C8ACF> ;
    schema:workExample <http://worldcat.org/isbn/9781119950134> ;
    schema:workExample <http://worldcat.org/isbn/9781119951193> ;
    schema:workExample <http://worldcat.org/isbn/9781119951186> ;
    schema:workExample <http://worldcat.org/isbn/9781119951179> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/782879135> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/1009111519#Place/chichester_west_sussex> # Chichester, West Sussex
    a schema:Place ;
    schema:name "Chichester, West Sussex" ;
    .

<http://experiment.worldcat.org/entity/work/data/1009111519#Series/for_dummies> # --For dummies.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/782879135> ; # ITIL for dummies
    schema:name "--For dummies." ;
    schema:name "For dummies" ;
    .

<http://experiment.worldcat.org/entity/work/data/1009111519#Topic/information_technology_quality_control> # Information technology--Quality control
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh87002293> ;
    schema:name "Information technology--Quality control"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008006980> # Information technology--Management
    a schema:Intangible ;
    schema:name "Information technology--Management"@en ;
    .

<http://id.worldcat.org/fast/1139147> # Support services (Management)
    a schema:Intangible ;
    schema:name "Support services (Management)"@en ;
    .

<http://id.worldcat.org/fast/973112> # Information technology--Management
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh2008006980> ; # Information technology--Management
    schema:name "Information technology--Management"@en ;
    .

<http://viaf.org/viaf/272280547> # Peter Farenden
    a schema:Person ;
    schema:familyName "Farenden" ;
    schema:givenName "Peter" ;
    schema:name "Peter Farenden" ;
    .

<http://worldcat.org/isbn/9781119950134>
    a schema:ProductModel ;
    schema:isbn "1119950139" ;
    schema:isbn "9781119950134" ;
    .

<http://worldcat.org/isbn/9781119951179>
    a schema:ProductModel ;
    schema:isbn "1119951178" ;
    schema:isbn "9781119951179" ;
    .

<http://worldcat.org/isbn/9781119951186>
    a schema:ProductModel ;
    schema:isbn "1119951186" ;
    schema:isbn "9781119951186" ;
    .

<http://worldcat.org/isbn/9781119951193>
    a schema:ProductModel ;
    schema:isbn "1119951194" ;
    schema:isbn "9781119951193" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.