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ITIL foundation essentials : the exam facts you need

Author: Claire Agutter
Publisher: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
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Genre/Form: Electronic books
Study guides
Additional Physical Format: Print version:
Agutter, Claire.
ITIL foundation essentials.
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012
(OCoLC)833573785
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Claire Agutter
ISBN: 9781849284004 1849284008 9781849284011 1849284016
OCLC Number: 833573785
Description: 1 online resource
Contents: Introducing ITIL --
Services --
Service management --
Stakeholders --
Process, functions, roles --
The service lifecycle --
Service strategy --
Service design --
Service transition --
Service operation --
Continual service improvement (CSI) --
Roles --
Service management automation --
Service management skills and training --
The ITIL qualification scheme --
The foundation exam.
Responsibility: Claire Agutter.

Abstract:

The essential companion for those studying the ITIL Foundation syllabus. The ideal revision guide for the ITIL Foundation examination  Read more...

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