skip to content
Journal of services marketing Vol. 19, No. 5, Service recovery and service continuity Preview this item
ClosePreview this item
Checking...

Journal of services marketing Vol. 19, No. 5, Service recovery and service continuity

Author: Steve Baron; Kim Harris; Dominic Elliott
Publisher: Bradford, England : Emerald Group Pub., ©2005.
Edition/Format:   eBook : English
Database:WorldCat
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Material Type: Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Steve Baron; Kim Harris; Dominic Elliott
ISBN: 9781845445867 1845445864
OCLC Number: 70070117
Description: 1 online resource (100 pages)
Responsibility: Guest editors Steve Baron, Kim Harris and Dominic Elliott.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/70070117> # Journal of services marketing Vol. 19, No. 5, Service recovery and service continuity
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "70070117" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/897682444#Place/bradford_england> ; # Bradford, England
    schema:about <http://experiment.worldcat.org/entity/work/data/897682444#Topic/customer_relations> ; # Customer relations
    schema:about <http://experiment.worldcat.org/entity/work/data/897682444#Topic/customer_services> ; # Customer services
    schema:bookFormat schema:EBook ;
    schema:contributor <http://viaf.org/viaf/164591322> ; # Steve Baron
    schema:contributor <http://viaf.org/viaf/11785472> ; # Kim Harris
    schema:contributor <http://viaf.org/viaf/38726457> ; # Dominic Elliott
    schema:copyrightYear "2005" ;
    schema:datePublished "2005" ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/897682444> ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:name "Journal of services marketing Vol. 19, No. 5, Service recovery and service continuity"@en ;
    schema:productID "70070117" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/70070117#PublicationEvent/bradford_england_emerald_group_pub_2005> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/897682444#Agent/emerald_group_pub> ; # Emerald Group Pub.
    schema:url <http://site.ebrary.com/id/10103396> ;
    schema:workExample <http://worldcat.org/isbn/9781845445867> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/70070117> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/897682444#Agent/emerald_group_pub> # Emerald Group Pub.
    a bgn:Agent ;
    schema:name "Emerald Group Pub." ;
    .

<http://experiment.worldcat.org/entity/work/data/897682444#Place/bradford_england> # Bradford, England
    a schema:Place ;
    schema:name "Bradford, England" ;
    .

<http://experiment.worldcat.org/entity/work/data/897682444#Topic/customer_relations> # Customer relations
    a schema:Intangible ;
    schema:name "Customer relations"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/897682444#Topic/customer_services> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://viaf.org/viaf/11785472> # Kim Harris
    a schema:Person ;
    schema:familyName "Harris" ;
    schema:givenName "Kim" ;
    schema:name "Kim Harris" ;
    .

<http://viaf.org/viaf/164591322> # Steve Baron
    a schema:Person ;
    schema:familyName "Baron" ;
    schema:givenName "Steve" ;
    schema:name "Steve Baron" ;
    .

<http://viaf.org/viaf/38726457> # Dominic Elliott
    a schema:Person ;
    schema:birthDate "1963" ;
    schema:familyName "Elliott" ;
    schema:givenName "Dominic" ;
    schema:name "Dominic Elliott" ;
    .

<http://worldcat.org/isbn/9781845445867>
    a schema:ProductModel ;
    schema:isbn "1845445864" ;
    schema:isbn "9781845445867" ;
    .

<http://www.worldcat.org/title/-/oclc/70070117>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/70070117> ; # Journal of services marketing Vol. 19, No. 5, Service recovery and service continuity
    schema:dateModified "2015-03-20" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.