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Journal of services marketing Vol. 19, No. 5, Service recovery and service continuity

Author: Steve Baron; Kim Harris; Dominic Elliott
Publisher: Bradford, England : Emerald Group Pub., ©2005.
Edition/Format:   eBook : English
Database:WorldCat
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Genre/Form: Electronic books
Material Type: Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Steve Baron; Kim Harris; Dominic Elliott
ISBN: 9781845445867 1845445864
OCLC Number: 70070117
Description: 1 online resource (100 p.)
Responsibility: Guest editors Steve Baron, Kim Harris and Dominic Elliott.

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