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The joy of conflict resolution : transforming victims, villains and heroes in the workplace and at home

Author: Gary Harper
Publisher: Gabriola Island, BC : New Society Publishers, ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and  Read more...
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Document Type: Book
All Authors / Contributors: Gary Harper
ISBN: 0865715157 9780865715158
OCLC Number: 55473731
Description: xii, 195 p. : ill. ; 23 cm.
Contents: Victims, villains, and heroes --
Lessons from the sandbox --
Just like the movies --
Welcome to Turm-oil, Inc. --
The assumption iceberg --
The wobbly stool of conflict --
The perils of Anger Mountain --
Beware the conflict gremlins --
The power of listening --
Spinning the straw of defensiveness --
Escaping the trap of positions --
Probing the depths of conflict --
Standing up for ourselves (without knocking the other person down) --
The road to resolution --
Tips for the traveler.
Responsibility: Gary Harper.

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All you need to understand the dynamics of conflict -- and the joy of resolution  Read more...

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