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The joy of conflict resolution : transforming victims, villains and heroes in the workplace and at home

Author: Gary Harper
Publisher: Gabriola Island, BC : New Society Publ., 2004.
Edition/Format:   Musical score : English
Summary:

All you need to understand the dynamics of conflict -- and the joy of resolution

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Document Type: Musical Score
All Authors / Contributors: Gary Harper
ISBN: 9780865715158 0865715157
OCLC Number: 658967454
Description: 195 pages : illustrations
Contents: Victims, Villains, and Heroes; Lessons from the Sandbox; Just Like the Movies; Welcome to Turm-Oil Inc; The Assumption Iceberg; The Wobbly Stool of Conflict; The Perils of Anger Mountain; Beware the Conflict Gremlins; The Power of Listening; Spinning The Straw of Defensiveness; Escaping The Trap of Positions; Probing The Depths of Conflict; Standing Up For Ourselves (Without Knocking The Other Person Down); The Road to Resolution; Tips for the Traveller; Index.
Responsibility: Gary Harper.

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