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Key performance indicators : developing, implementing, and using winning KPIs

Author: David Parmenter
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
KPIs, while used commonly around the world, have never been clearly defined until now. Management has often referred to certain measures as KPIs that have never been KPIs. The lack of understanding of performance measures has led to most monitoring and reporting of measures failing to deliver. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: David Parmenter
ISBN: 9780470095881 0470095881
OCLC Number: 70175009
Notes: New Zealand author.
Includes index.
Description: xv, 236 p. : ill. ; 24 cm.
Contents: Foundation stones for implementing Key Performance Indicators --
Developing and Using KPIs: A 12-step model --
KPI Team Resource Kit --
Templates for reporting performance measures --
Facilitator's Resource Kit.
Responsibility: David Parmenter.
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Abstract:

Aims to condense the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list  Read more...

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