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Knowledge management tools and techniques : practitioners and experts evaluate KM solutions

Author: Madanmohan Rao
Publisher: Amsterdam : Elsevier Butterworth-Heinemann, cop. 2005.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.  Read more...
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Document Type: Book
All Authors / Contributors: Madanmohan Rao
ISBN: 0750678186 9780750678186
OCLC Number: 441597023
Description: XII, 438 str. : ilustr. ; 23 cm.
Contents: Overview: the social life of KM tools / Madanmohan Rao --
Knowledge management at accenture / Svenja Falk --
Building a knowledge-sharing network : plan, design execute ... reap? / Farida Hasanali --
Power to the people : supporting collaborative behaviors for KM with online conferencing technology / Beat Knechtli --
Work in progress : the Phoenix K-ecosystem at Cable & Wireless / Tharun Kumar --
Schemes and tools for social capital measurement as a proxy for intellectual capital measures / Laurence Lock Lee --
Knowledge management in practice : making technology work at DaimlerChrysler / Gopika Kannan, Wilfried Aulbur, and Roland Haas --
Ready for take-off : knowledge management infrastructure at easyJet / Ben Goodson --
Building and sustaining communities of practice at Ericsson Research Canada / Anders Hemre --
Success at Ernst & Young's Center for Business Knowledge : online collaboration tools, knowledge managers, and a cooperative culture / James Dellow --
Knowledge management processes and tools at Ford Motor Company / Stan Kwiecien --
Knowledge assessment program for visualizing the knowledge dynamics of organizations / Takahiko Nomura --
Hewlett-Packard : making sense of knowledge management / Bipin Junnarkar and Joan Levers --
Knowledge networking on a national scale : a New Zealand case study / Paul Spence --
Technology applications of communities of practice : the Nursing Leadership Academy on Palliative and End-of-Life Care / Cynda H. Rushton and Susan S. Hanley --
KPMG : leveraging KM tools for practice areas and clients / Hemant Manohar --
Inter-organizational KM : the experiences of Australia's National Office of the Information Economy / Luke Naismith --
Knowledge strategy in small organizations : the Office of Small Business, Australia / Christena Singh --
Day in the life of a Rolls-Royce knowledge manager / Darius Baria --
Creativity, the knowledge connector / Nel M. Mostert and Hilbert J. Bruins Slot --
KM tools in human resource systems at the World Bank : promoting empowerment and knowledge sharing / Michele Egan --
"Fool with a tool is still a fool ..." / Ritendra Banerjee --
Collaboration software : evolution and revolution / Eric Woods --
Competitive intelligence and knowledge management : complementary partners, reinforcing tools / Arik R. Johnson --
Evolution of knowledge portals / Heidi Collins --
From e-learning to e-knowledge / Jon Mason --
Social network analysis in the KM toolkit / Patti Anklam --
Self-organization : taking a personal approach to KM / Steve Barth --
Tools for tapping expertise in large organizations / Lynn Qu and Stephen Pao --
Integrated KM solutions : the experience of Entopia / Peter Katz and Manfred Lugmayr --
Effective knowledge management for professional services / Dan Carmel --
Leveraging content in enterprise knowledge processes / Ramana Rao --
Structured knowledge : the key to optimal contact center efficiency / Kent F. Heyman.
Responsibility: edited by Madanmohan Rao.

Abstract:

Knowledge management (KM) is one of the key disciplines in management. This book focuses on the vast offerings of KM solutions - technology, content, and services. It presents a taxonomy of KM tools,  Read more...

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"Compelling reading for implementers of knowledge management projects: a clear guide to what works and what doesn't." "An up-to-date global review of tools, strategies, and ideas that reveal how KM Read more...

 
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