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Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company

Author: Joseph A Michelli
Publisher: München : Redline-Verl., 2009.
Edition/Format:   Print book : GermanView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph A Michelli
ISBN: 9783868810134 3868810137
OCLC Number: 370743927
Description: 315 S. : Ill. ; 22 cm
Responsibility: Joseph A. Michelli. [Übers.: Bärbel Knill].

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Linked Data


Primary Entity

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    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/unternehmenskultur> ; # Unternehmenskultur
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundenorientierung> ; # Kundenorientierung
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/customer_relationship_management> ; # Customer Relationship Management
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/hotelgewerbe> ; # Hotelgewerbe
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/management> ; # Management
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundenzufriedenheit> ; # Kundenzufriedenheit
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/hotel> ; # Hotel
    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Organization/ritz_carlton_hotel> ; # Ritz Carlton Hotel.
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    schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/arbeitsverhalten> ; # Arbeitsverhalten
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Content-negotiable representations

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