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Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company

Autore: Joseph A Michelli
Editore: München : Redline-Verl., 2009.
Edizione/Formato:   book_printbook : GermanVedi tutte le edizioni e i formati
Banca dati:WorldCat
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Tipo materiale: Risorsa internet
Tipo documento: Book, Internet Resource
Tutti gli autori / Collaboratori: Joseph A Michelli
ISBN: 9783868810134 3868810137
Numero OCLC: 370743927
Descrizione: 315 S. : Ill. ; 22 cm
Responsabilità: Joseph A. Michelli. [Übers.: Bärbel Knill].

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Primary Entity

<http://www.worldcat.org/oclc/370743927> # Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
    a schema:Book, schema:CreativeWork ;
   bgn:translationOfWork <http://www.worldcat.org/title/-/oclc/370743927#CreativeWork/unidentifiedOriginalWork> ;
   library:oclcnum "370743927" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/gw> ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/892004844#Place/munchen> ; # München
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/unternehmenskultur> ; # Unternehmenskultur
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundenorientierung> ; # Kundenorientierung
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/customer_relationship_management> ; # Customer Relationship Management
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/hotelgewerbe> ; # Hotelgewerbe
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/management> ; # Management
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundenzufriedenheit> ; # Kundenzufriedenheit
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/hotel> ; # Hotel
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Organization/ritz_carlton_hotel> ; # Ritz Carlton Hotel.
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundendienst_hotelgewerbe> ; # Kundendienst--Hotelgewerbe
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/dienstleistungsqualitat> ; # Dienstleistungsqualität
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/arbeitsverhalten> ; # Arbeitsverhalten
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/dienstleistung> ; # Dienstleistung
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/servicepolitik> ; # Servicepolitik
   schema:about <http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundendienst> ; # Kundendienst
   schema:about <http://dewey.info/class/338.4764794/e22/ger/> ;
   schema:about <http://dewey.info/class/658.812/e22/ger/> ;
   schema:author <http://experiment.worldcat.org/entity/work/data/892004844#Person/michelli_joseph_a> ; # Joseph A. Michelli
   schema:bookFormat bgn:PrintBook ;
   schema:datePublished "2009" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/892004844> ;
   schema:inLanguage "de" ;
   schema:name "Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company"@de ;
   schema:productID "370743927" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/370743927#PublicationEvent/munchen_redline_verl_2009> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/892004844#Agent/redline_verl> ; # Redline-Verl.
   schema:url <http://d-nb.info/991749235/04> ;
   schema:workExample <http://worldcat.org/isbn/9783868810134> ;
   umbel:isLike <http://d-nb.info/991749235> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/370743927> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/892004844#Person/michelli_joseph_a> # Joseph A. Michelli
    a schema:Person ;
   schema:familyName "Michelli" ;
   schema:givenName "Joseph A." ;
   schema:name "Joseph A. Michelli" ;
    .

<http://experiment.worldcat.org/entity/work/data/892004844#Topic/customer_relationship_management> # Customer Relationship Management
    a schema:Intangible ;
   schema:name "Customer Relationship Management"@de ;
    .

<http://experiment.worldcat.org/entity/work/data/892004844#Topic/dienstleistungsqualitat> # Dienstleistungsqualität
    a schema:Intangible ;
   schema:name "Dienstleistungsqualität"@de ;
    .

<http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundendienst_hotelgewerbe> # Kundendienst--Hotelgewerbe
    a schema:Intangible ;
   schema:name "Kundendienst--Hotelgewerbe"@de ;
    .

<http://experiment.worldcat.org/entity/work/data/892004844#Topic/kundenzufriedenheit> # Kundenzufriedenheit
    a schema:Intangible ;
   schema:name "Kundenzufriedenheit"@de ;
    .

<http://worldcat.org/isbn/9783868810134>
    a schema:ProductModel ;
   schema:isbn "3868810137" ;
   schema:isbn "9783868810134" ;
    .

<http://www.worldcat.org/title/-/oclc/370743927>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
   schema:about <http://www.worldcat.org/oclc/370743927> ; # Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
   schema:dateModified "2017-01-19" ;
   void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

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