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The language/action approach to the design of computer-support for cooperative work : a preliminary study in work mapping

Autor: Finn Kensing; Terry Winograd
Editora: Stanford, Calif. : Stanford University. Center for the Study of Language and Information, ©1991.
Séries: Report (Center for the Study of Language and Information (U.S.)), no. CSLI-91-152.
Edição/Formato   Livro : InglêsVer todas as edições e formatos
Base de Dados:WorldCat
Resumo:
Abstract: "Over the past few years, a methodology has been proposed by Flores, Winograd and their associates, for designing computer- based support systems and the reorganization that they can bring to cooperative work. This paper describes a study using an anthropologically based technique for systematic observation and interpretation of work flow, which relates this language/action perspective to the Scandinavian  Ler mais...
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Detalhes

Tipo de Documento: Livro
Todos os Autores / Contribuintes: Finn Kensing; Terry Winograd
Número OCLC: 25103739
Notas: "April 1991."
"STAN-CS-91-1364"--Cover.
"Stanford Project on People, Computers, and Design"--P. [i].
"PCD-2"--Cover.
Descrição: [iv], 31, [4] p. : ill. ; 28 cm.
Título da Série: Report (Center for the Study of Language and Information (U.S.)), no. CSLI-91-152.
Responsabilidade: Finn Kensing and Terry Winograd.

Resumo:

Abstract: "Over the past few years, a methodology has been proposed by Flores, Winograd and their associates, for designing computer- based support systems and the reorganization that they can bring to cooperative work. This paper describes a study using an anthropologically based technique for systematic observation and interpretation of work flow, which relates this language/action perspective to the Scandinavian approach to systems development through participatory design. Our field study in an airport operations room has demonstrated the applicability of the theoretical framework and has clarified some practical issues in applying it to analyzing and redesigning work activities."

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