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The language/action approach to the design of computer-support for cooperative work : a preliminary study in work mapping

Author: Finn Kensing; Terry Winograd
Publisher: Stanford, Calif. : Stanford University. Center for the Study of Language and Information, ©1991.
Series: Report (Center for the Study of Language and Information (U.S.)), no. CSLI-91-152.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
Abstract: "Over the past few years, a methodology has been proposed by Flores, Winograd and their associates, for designing computer- based support systems and the reorganization that they can bring to cooperative work. This paper describes a study using an anthropologically based technique for systematic observation and interpretation of work flow, which relates this language/action perspective to the Scandinavian  Read more...
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Document Type: Book
All Authors / Contributors: Finn Kensing; Terry Winograd
OCLC Number: 25103739
Notes: "April 1991."
"STAN-CS-91-1364"--Cover.
"Stanford Project on People, Computers, and Design"--P. [i].
"PCD-2"--Cover.
Description: [iv], 31, [4] p. : ill. ; 28 cm.
Series Title: Report (Center for the Study of Language and Information (U.S.)), no. CSLI-91-152.
Responsibility: Finn Kensing and Terry Winograd.

Abstract:

Abstract: "Over the past few years, a methodology has been proposed by Flores, Winograd and their associates, for designing computer- based support systems and the reorganization that they can bring to cooperative work. This paper describes a study using an anthropologically based technique for systematic observation and interpretation of work flow, which relates this language/action perspective to the Scandinavian approach to systems development through participatory design. Our field study in an airport operations room has demonstrated the applicability of the theoretical framework and has clarified some practical issues in applying it to analyzing and redesigning work activities."

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