At a time of doubt and concern about government and its capacity to serve the public, this book highlights the critical skills and practices that characterize good leadership and good management.
Authors Michael S. Dukakis and John Portz distilled this list from in-depth interviews with seven successful leader-managers in different policy fields and at different levels of the federal system. In the first part of the book they present these common skills using extensive analysis of the interviews, and in the second part they provide the actual interview transcripts. Readers can start with a focus on the detailed presentation of the key skills and practices, then turn to the transcripts to explore in more depth the experiences of these successful leader-managers. --Book Jacket.