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Leading the Malcolm Baldrige way

Author: Kay Kendall; Glenn Bodinson
Publisher: New York : McGraw-Hill Education, [2017]
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

The definitive guide to implementing Baldrige Criteria in any organization-from the team that coached multiple Malcolm Baldrige Award winners.

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Additional Physical Format: Online version:
Kendall, Kay.
Leading the Malcolm Baldrige way.
New York : McGraw-Hill, [2017]
(DLC) 2016042770
Named Person: Malcolm Baldrige; Malcolm Baldrige
Document Type: Book
All Authors / Contributors: Kay Kendall; Glenn Bodinson
ISBN: 9781259588662 1259588661
OCLC Number: 958497911
Description: x, 228 pages : illustrations ; 24 cm
Contents: An introduction to Baldrige --
Why employee engagement matters --
Organizational culture and how it impacts employee engagement --
Drivers of employee engagement --
Using data to drive engagement --
When you're already a pretty good organization --
Maintaining momentum when facing a downturn --
The challenges of being a very large organization --
The challenges of being a very small organization --
Getting all of the senior leaders on board --
Confronting a culture of entitlement --
Employee engagement and the bottom line --
Common characteristics of the leaders of Baldrige award-winning organizations --
Lessons learned about the journey --
Other benefits of preparing an application : teamwork and leadership development --
Accelerating excellence.
Other Titles: How world-class leaders align their organizations to deliver exceptional results
Responsibility: Kay Kendall, Glenn Bodinson.
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