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|All Authors / Contributors:||
Marie L Radford
|Notes:||The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010.|
|Description:||xvii, 374 pages : illustrations ; 23 cm|
|Contents:||Setting reference free: reference services for the mobile age / Andrew Walsh --
Envisioning and creating reference futures / Marie L. Radford --
The reference user experience: it's up to you to design it / Steven J. Bell --
We are the user: imagination, sympathy, and the user experience / Wayne Bivens-Tatum --
The user experience and the librarian: now you see 'em, now you don't / James LaRue --
Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello --
Chattin' 'bout my generation: comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway --
The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy --
Fast and furious: using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt --
Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy --
Quality and characteristics of student-led virtual reference service: a two-year study / Peter A. Zuber --
We are all stressed out! now what?: looking at stress in libraries / Mary Wilkins Jordan --
More questions than answers: using an observational study to count reference activity / Susan Beatty and Claudette Cloutier --
Researching e-mail reference questions: a review of the literature and implications for practice / Robin E. Veal --
Rolling out roving reference in an academic library / Sara Davidson --
Business community outreach: exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe --
Embedded librarians: the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long --
Virtual reference: variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel --
Managing mayhem: wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty --
Cooperative SMS: the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White --
Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving --
Collaborate to succeed: implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova --
Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight --
Analyzing the past to invest in the future: usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown --
The reference ref: how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty --
Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson --
LibAnswers: improving asynchronous service / Lisa Campbell --
It's free, it's interactive, and it's available to all: embracing wikipedia at the reference desk and beyond / Christy Zlatos --
Addicted to print: overcoming book lust in the academic library reference collection / Mary Krautter.
|Responsibility:||edited by Marie L. Radford.|
- Reference services (Libraries) -- United States.
- Electronic reference services (Libraries) -- United States.
- Internet in library reference services -- United States.
- Reference services (Libraries) -- Forecasting.
- Information Retrieval.
- Elektronische Publikation.