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Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services

Auteur: Marie L Radford
Uitgever: New York : Neal-Schuman Publishers, 2012
Editie/Formaat:   Print book : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
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The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010.

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Soort document: Boek
Alle auteurs / medewerkers: Marie L Radford
ISBN: 9781555707712 1555707718
OCLC-nummer: 876295592
Opmerkingen: The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010
Beschrijving: xvii, 374 pages : illustrations ; 23 cm
Inhoud: Setting reference free : reference services for the mobile age / Andrew Walsh --
Envisioning and creating reference futures / Marie L. Radford --
The reference user experience : it's up to you to design it / Steven J. Bell --
We are the user : imagination, sympathy, and the user experience / Wayne Bivens-Tatum --
The user experience and the librarian : now you see 'em, now you don't / James LaRue --
Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello --
Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway --
The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy --
Fast and furious : using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt --
Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy --
Quality and characteristics of student-led virtual reference service : a two-year study / Peter A. Zuber --
We are all stressed out! now what? : looking at stress in libraries / Mary Wilkins Jordan --
More questions than answers : using an observational study to count reference activity / Susan Beatty and Claudette Cloutier --
Researching e-mail reference questions : a review of the literature and implications for practice / Robin E. Veal --
Rolling out roving reference in an academic library / Sara Davidson --
Business community outreach : exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe --
Embedded librarians : the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long --
Virtual reference : variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling,Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel --
Managing mayhem : wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty --
Cooperative SMS : the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White --
Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving --
Collaborate to succeed : implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova --
Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight --
Analyzing the past to invest in the future : usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown --
The reference ref : how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty --
Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson --
LibAnswers : improving asynchronous service / Lisa Campbell --
It's free, it's interactive, and it's available to all : embracing wikipedia at the reference desk and beyond / Christy Zlatos --
Addicted to print : overcoming book lust in the academic library reference collection / Mary Krautter
Verantwoordelijkheid: edited by Marie L. Radford

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