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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

Auteur : Joseph A Michelli
Éditeur : New York : McGraw-Hill Education, [2014]
Édition/format :   Print book : AnglaisVoir toutes les éditions et tous les formats
Base de données :WorldCat
Résumé :
Offers five principles that have fueled the long-term global sustainability at Starbucks and can be applied to any company.
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Détails

Format : Livre
Tous les auteurs / collaborateurs : Joseph A Michelli
ISBN : 9780071801256 0071801251
Numéro OCLC : 839388097
Description : xi, 286 pages : illustrations ; 23 cm
Contenu : The Starbucks connection --
Principle 1. Savor and elevate. If you don't have passion for your product, why should your customer? ; From replicable and consistent to magical and unique --
Principle 2. Love to be loved. It's a matter of trust and love ; It must thrive inside to be experienced outside --
Principle 3. Reach for common ground. Assume the universal : serve the unifying truths of humans ; Respect, celebrate, and customize : listening and innovating to meet local, regional, and global needs --
Principle 4. Mobilize the connection. Growing the connection through technology ; Personal relationships translate : sharing the love from people to products --
Cherish and challenge your legacy. Honor the past, but don't be trapped in it ; Taking the long view : building success that lasts ; Forging a real lifestyle connection.
Responsabilité : by Joseph Michelli.

Résumé :

Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a  Lire la suite...

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Synopsis de l’éditeur

"An accessible and practical guide to corporate success." Publisher's Weekly 20130828

 
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