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Leading the unleadable : how to manage mavericks, cynics, divas and other difficult people

Author: Alan Willett
Publisher: New York, NY : AMACOM, [2017]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.
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Genre/Form: Nonfiction
Document Type: Book
All Authors / Contributors: Alan Willett
ISBN: 9780814437605 0814437605 9780814437612 0814437613
OCLC Number: 951760540
Notes: Includes index.
Description: xiv, 225 pages ; 23 cm
Contents: Part 1. The call to exceptional leadership --
The leadership crisis point --
Accept the call of exceptional leadership --
the mindset to lead the unleadable --
Part 2. the leader in action: spotting trouble, dealing with trouble --
Fine-tune your radar for trouble --
Take action: transforming the troublesome --
Follow through: a bridge to enduring improvement --
Decision time: remove or improve? --
Part 3. The leader in action: preventing trouble --
The need for mountains --
Set expectations of excellence --
Expecting excellence every day --
Exceptional starts lead to exceptional results --
Part 4. Leading leaders --
Lead leaders: growing proven ability --
Leader, lead thyself: exceptional self-leadership --
Closing notes on transforming the troublesome to the tremendous.
Responsibility: Alan Willett.

Abstract:

Every manager deals with "problem people." What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous with Leading the  Read more...

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..".wonderful resource for all leaders, because it discusses strategies for improving leadership at all levels with a thorough discussion of leadership challenges and strategies for improvement."-- Read more...

 
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