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The lean mindset : ask the right questions

Author: Mary Poppendieck; Thomas David Poppendieck
Publisher: Upper Saddle River, NJ : Addison-Wesley, [2014]
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Mary Poppendieck; Thomas David Poppendieck
ISBN: 9780321896902 0321896904
OCLC Number: 864381806
Description: 1 volume
Contents: Preface ix About the Authors xi Introduction 1 Lean Is a Mindset 3 How Mindsets Work 4 The Fabric of Lean 6 Chapter 1: The Purpose of Business 11 The Rise of Rational Economics 11 Case: Who Are Our Customers? 15 The Rise of Rational Work Systems 19 Case: Working Together at Ford 23 Cooperative Work Systems 26 Case: When Workers Are Volunteers 32 Questions to Ponder 36 Chapter 2: Energized Workers 39 Full Potential 39 A Challenge That Changed the World 45 The Science of Expertise 55 When Can We Trust Intuition? 64 Questions to Ponder 69 Chapter 3: Delighted Customers 71 Ask the Right Questions 71 Solve the Right Problems 75 Design a Compelling Experience 81 Develop the Right Products 92 A Design Toolbox 96 Questions to Ponder 99 Chapter 4: Genuine Efficiency 101 What Is Efficiency? 101 Lessons in Flow: Ericsson 102 Lessons in Speed: CareerBuilder 110 Lessons in Learning: Lean Startup 115 Build the Right Thing: Spotify 119 Questions to Ponder 129 Chapter 5: Breakthrough Innovation 131 Seeing the Future 131 Focus 135 Change the Focus 141 An Innovation Checklist 155 Questions to Ponder 158 Epilogue 159 References 163 Index 169
Responsibility: Mary Poppendieck and Tom Poppendieck.

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