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Lean service : a practical guide for SME owner/managers

Author: Richard Keegan; Eddie O'Kelly
Publisher: [Great Britain?] : Oak Tree Press, 2015.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Keegan, Richard.
LEAN SERVICE : A Practical Guide for SME Owner / Managers.
Cork : Oak Tree Press, ©2015
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard Keegan; Eddie O'Kelly
ISBN: 9781781191774 1781191778 1781191786 9781781191781
OCLC Number: 910965193
Notes: Includes index.
Description: 1 online resource : illustrations
Responsibility: Richard Keegan & Eddie O'Kelly.
More information:

Abstract:

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

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