skip to content
Lean Six Sigma in IT Management : Enhancing Quality and Productivity. Preview this item
ClosePreview this item
Checking...

Lean Six Sigma in IT Management : Enhancing Quality and Productivity.

Author: Markus H Dahm; Csaba Mohos
Publisher: Berlin : Erich Schmidt Verlag, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Hauptbeschreibung Today's businesses heavily rely on IT services to run their processes efficiently. This means that IT departments and IT service providers are being forced to embrace modern quality methods in an effort to remain competitive in increasingly complex markets. While promising concepts such as Lean Six Sigma have achieved great success in manufacturing environments, its application to IT services can  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Markus H Dahm; Csaba Mohos
ISBN: 9783503141852 3503141855
OCLC Number: 823389901
Description: 1 online resource (174 pages)
Contents: Front cover; Front matter; Preface; Table of Contents; List of Abbreviations; List of Figures; 1 Introduction; 1.1 Initial Situation; 1.2 Today's Challenges; 1.3 Objectives; 1.4 Reference to Preceding Publications; 2 Lean Management; 2.1 Introduction; 2.2 Toyota Production System (TPS); 2.3 Lean Principles; 2.4 Guiding Ideas of Lean Management; 2.5 Lean Organization; 2.6 Summary; 3 Six Sigma; 3.1 Introduction; 3.2 Statistical Interpretation; 3.3 Staff Infrastructure; 3.4 Project Management Methods; 3.5 Project Selection; 3.6 Tollgate Reviews; 3.7 Summary; 4 Lean Six Sigma; 4.1 Introduction. 4.2 Deployment4.3 Organizational Structure; 4.4 Training; 4.5 Critical Success Factors; 4.6 Summary; 5 Specifics of Service Quality; 5.1 Introduction; 5.2 Characteristics of Services; 5.3 Definition of Service Quality; 5.4 Determinants of Service Quality; 5.5 Human Impact on Service Quality; 5.6 Summary; 6 Information Technology Management; 6.1 Introduction; 6.2 Strategic Challenges of IT Management; 6.3 Expectations of IT Service Consumers; 6.4 ITIL as Best-Practice of IT Service Management; 6.5 Lean Six Sigma as Continual Service Improvement Approach; 6.6 Lean Six Sigma Implementation in IT. 6.7 Summary7 Empirical Research Design; 7.1 Introduction; 7.2 Objectives of the Empirical Research; 7.3 Design of the Within-Case Analysis; 7.4 Design of the Cross-Case Analysis; 7.5 Summary; 8 Case Study Analysis; 8.1 Introduction; 8.2 Deutsche Telekom AG; 8.3 IBM Deutschland Business Services GmbH; 8.4 European Life Insurer; 8.5 T-Systems International GmbH; 8.6 VR Kreditwerk AG; 8.7 Cross-Case Analysis; 8.8 Summary; 9 Recommendations; 9.1 Introduction; 9.2 Deployment; 9.3 Organization; 9.4 Scope of Application; 9.5 Critical Success Factors; 9.6 Summary; 10 Conclusion; 11 Outlook.

Abstract:

Hauptbeschreibung Today's businesses heavily rely on IT services to run their processes efficiently. This means that IT departments and IT service providers are being forced to embrace modern quality methods in an effort to remain competitive in increasingly complex markets. While promising concepts such as Lean Six Sigma have achieved great success in manufacturing environments, its application to IT services can be a challenging task. In this book, Markus H. Dahm and Csaba Mohos provide detailed insights on how to address these challenges by offering a hands-on approach.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/823389901> # Lean Six Sigma in IT Management : Enhancing Quality and Productivity.
    a schema:CreativeWork, schema:Book, schema:MediaObject ;
   library:oclcnum "823389901" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/1185336412#Place/berlin> ; # Berlin
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/gw> ;
   schema:about <http://id.worldcat.org/fast/1119844> ; # Six sigma (Quality control standard)
   schema:about <http://dewey.info/class/658.4/> ;
   schema:about <http://id.loc.gov/authorities/subjects/sh2008006980> ; # Information technology--Management
   schema:about <http://id.worldcat.org/fast/973112> ; # Information technology--Management
   schema:bookFormat schema:EBook ;
   schema:contributor <http://experiment.worldcat.org/entity/work/data/1185336412#Person/mohos_csaba> ; # Csaba Mohos
   schema:creator <http://viaf.org/viaf/40093328> ; # Markus H. Dahm
   schema:datePublished "2012" ;
   schema:description "Hauptbeschreibung Today's businesses heavily rely on IT services to run their processes efficiently. This means that IT departments and IT service providers are being forced to embrace modern quality methods in an effort to remain competitive in increasingly complex markets. While promising concepts such as Lean Six Sigma have achieved great success in manufacturing environments, its application to IT services can be a challenging task. In this book, Markus H. Dahm and Csaba Mohos provide detailed insights on how to address these challenges by offering a hands-on approach."@en ;
   schema:description "Front cover; Front matter; Preface; Table of Contents; List of Abbreviations; List of Figures; 1 Introduction; 1.1 Initial Situation; 1.2 Today's Challenges; 1.3 Objectives; 1.4 Reference to Preceding Publications; 2 Lean Management; 2.1 Introduction; 2.2 Toyota Production System (TPS); 2.3 Lean Principles; 2.4 Guiding Ideas of Lean Management; 2.5 Lean Organization; 2.6 Summary; 3 Six Sigma; 3.1 Introduction; 3.2 Statistical Interpretation; 3.3 Staff Infrastructure; 3.4 Project Management Methods; 3.5 Project Selection; 3.6 Tollgate Reviews; 3.7 Summary; 4 Lean Six Sigma; 4.1 Introduction."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1185336412> ;
   schema:genre "Electronic books"@en ;
   schema:inLanguage "en" ;
   schema:isSimilarTo <http://worldcat.org/entity/work/data/1185336412#CreativeWork/> ;
   schema:name "Lean Six Sigma in IT Management : Enhancing Quality and Productivity."@en ;
   schema:productID "823389901" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/823389901#PublicationEvent/berlin_erich_schmidt_verlag_2012> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/1185336412#Agent/erich_schmidt_verlag> ; # Erich Schmidt Verlag
   schema:url <http://public.ebookcentral.proquest.com/choice/publicfullrecord.aspx?p=1104165> ;
   schema:url <http://public.eblib.com/choice/publicfullrecord.aspx?p=1104165> ;
   schema:url <http://site.ebrary.com/id/10639558> ;
   schema:workExample <http://worldcat.org/isbn/9783503141852> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/823389901> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/1185336412#Agent/erich_schmidt_verlag> # Erich Schmidt Verlag
    a bgn:Agent ;
   schema:name "Erich Schmidt Verlag" ;
    .

<http://experiment.worldcat.org/entity/work/data/1185336412#Person/mohos_csaba> # Csaba Mohos
    a schema:Person ;
   schema:familyName "Mohos" ;
   schema:givenName "Csaba" ;
   schema:name "Csaba Mohos" ;
    .

<http://id.loc.gov/authorities/subjects/sh2008006980> # Information technology--Management
    a schema:Intangible ;
   schema:name "Information technology--Management"@en ;
    .

<http://id.worldcat.org/fast/1119844> # Six sigma (Quality control standard)
    a schema:Intangible ;
   schema:name "Six sigma (Quality control standard)"@en ;
    .

<http://id.worldcat.org/fast/973112> # Information technology--Management
    a schema:Intangible ;
   schema:name "Information technology--Management"@en ;
    .

<http://viaf.org/viaf/40093328> # Markus H. Dahm
    a schema:Person ;
   schema:familyName "Dahm" ;
   schema:givenName "Markus H." ;
   schema:name "Markus H. Dahm" ;
    .

<http://worldcat.org/entity/work/data/1185336412#CreativeWork/>
    a schema:CreativeWork ;
   schema:description "Print version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/823389901> ; # Lean Six Sigma in IT Management : Enhancing Quality and Productivity.
    .

<http://worldcat.org/isbn/9783503141852>
    a schema:ProductModel ;
   schema:isbn "3503141855" ;
   schema:isbn "9783503141852" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.