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Lean Six Sigma Secrets for the CIO.

Author: William Bentley
Publisher: Hoboken : CRC Press, 2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Presents the concepts, methodologies, and tools of Lean and Six Sigma for IT projects. This work explains how IT governance frameworks such as COBIT and ITIL serve as a departure point rather than a destination. It also describes how Lean and Six Sigma can be used together to move the mean and reduce variability around the mean.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Bentley, William.
Lean Six Sigma Secrets for the CIO.
Hoboken : CRC Press, ©2009
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: William Bentley
ISBN: 9781439803820 143980382X
OCLC Number: 664233691
Description: 1 online resource (302 pages)
Contents: Front cover; Contents; Acknowledgments; About the Authors; Chapter 1. Beyond IT Gogvernance; Chapter 2. You Say Pro-ses and I Say Pra-ses, Let's Do the Whole Thing Right!; Chapter 3. An Abundance of Wealth; Chapter 4. What Is Lean Six Sigma?; Chapter 5. Understanding Lean; Chapter 6. Understanding Six Sigma; Chapter 7. The Customer and the Workplace: Putting IT All Together; Chapter 8. Working on Ideas; Chapter 9. Lean Six Sigma Projects; Appendix A: Guidance; Appendix B: Shewhart Constants for Control Charts; Appendix C: Table of z Values. Appendix D: Useful Microsoft Excel Statistics FunctionsAppendix E: Bibliography; Appendix F: Lean and Six Sigma Resources; Appendix G: Acronyms and Initialisms Used in This Book; Index; Back cover.

Abstract:

Presents the concepts, methodologies, and tools of Lean and Six Sigma for IT projects. This work explains how IT governance frameworks such as COBIT and ITIL serve as a departure point rather than a destination. It also describes how Lean and Six Sigma can be used together to move the mean and reduce variability around the mean.

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"This book provides an interesting path to guide the reader to discover the art of linking basic statistical methodology with management tools. Many pieces of advice are given to the reader ... . The Read more...

 
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