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Lean six sigma service : a guide to green belt certification and bottom line improvement

Author: Gerald M Taylor
Publisher: Boca Raton, Fla. : J. Ross ; Hove : Roundhouse [distributor], 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

A practical guide to the principles of Lean Six Sigma in the service delivery industry. It presents an effective translation of the concepts of Lean Six Sigma from a manufacturing to a service  Read more...

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Document Type: Book
All Authors / Contributors: Gerald M Taylor
ISBN: 9781604270068 1604270063
OCLC Number: 271773742
Description: pages cm
Contents: Chapter 1: The Quest for ProductivityChapter 2: It's the Process!Chapter 3: The Voice of the CustomerChapter 4: Analyzing Performance VariationChapter 5: The Basic Six Sigma Tool KitChapter 6: Performance Metrics and DashboardsChapter 7: The Six Sigma Project TeamChapter 8: Six Sigma Soft Skills - Working With and Through OthersChapter 9: Management by Fact - The DMAIC Approach to Performance ImprovementChapter 10: Deploying Your Performance Excellence SystemChapter 11: The Fundamentals of Lean Thinking for Service ExcellenceConclusion: Becoming Green Belt CertifiedAppendix ReferencesIndex
Responsibility: Gerald M. Taylor.

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