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The LEAR approach to dealing with irate people. Preview this item
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The LEAR approach to dealing with irate people.

Author: Customer Development Services, Inc.; Soundworks, Inc.
Publisher: Arlington, VA : Soundworks, 1983.
Edition/Format:   Audiobook on Cassette : Cassette recording : EnglishView all editions and formats
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Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Customer Development Services, Inc.; Soundworks, Inc.
OCLC Number: 10259672
Notes: Produced by Customer Development Services, Inc.
Description: 3 audiocassettes (approximately 3 hr.) : 1 7/8 ips, 4 track, mono
Contents: pt. 1. Listening --
pt. 2. Developing empathy and asking questions --
pt. 3. Responding.

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